Marlon Green
Memphis,TN
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
Work History
Security Officer
Blue Life Security
04.2023 - Current
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
American Financial
American Call Center
04.2021 - 04.2023
- Opened new accounts and documented personal, demographic, and payment information in system.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Utilized sales techniques to build customer interest and close sales.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Delivered prompt service to prioritize customer needs.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Investigated and resolved accounting, service and delivery concerns.
- Exhibited high energy and professionalism when dealing with clients and staff.
Water Mitigation Technician
Service Master Services
02.2017 - 04.2021
- Disinfected water with chemicals such as ammonia and chlorine in exact concentrations.
- Collected water samples to test alkalinity, hardness, and residual levels.
- Conducted regular inspections to enforce compliance with safety and environmental regulations.
- Trained new employees on safe and productive water-treatment plant operation.
- Interpreted data to identify trends and address problems.
- Compiled reliable water data by developing and enforcing standardized monitoring, sampling and assessment strategies.
- Developed comprehensive water resource management proposals and discussed strategies with community, public interest and government groups to achieve strong buy-in.
- Conducted studies into effects of different pollutants on local water, sharing information via reports and presentations.
- Performed hydrologic, hydraulic or water quality modeling.
- Monitored water quality and adjusted chemical dosages to meet regulatory standards.
- Developed and implemented risk management plans for water treatment plant.
- Performed routine maintenance and repairs on water-treatment plant equipment to reduce downtime.
Roof Inspector
Best Choice Roofing
01.2015 - 02.2017
- Completed inspections of current construction, refurbishment and repair projects.
- Documented recurrent issues and worked with contractors to prevent re-occurrence.
- Reviewed drawings and assessed construction against plans.
- Determined work met applicable city, state and federal guidelines and discipline-specific codes.
- Re-inspected commercial and residential constructions which previously failed inspections.
- Made and submitted reports detailing finding and any actions taken.
- Provided information about methods and materials to correct problems and bring construction in compliance with ordinances and codes.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Machine Operator
Technicolor
12.2012 - 01.2015
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Controlled manufacturing plant operations using SCADA software.
- Placed orders for materials and equipment with vendors.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Complied with company and OSHA safety rules and regulations.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Set up and adjusted equipment and properly configured machines for daily operation.
Education
High School Diploma -
Kingsbury High School
Memphis, TN05-2011
Skills
- Solar roofing systems
- Roofing materials application
- Complaint resolution
- Account updating
- Product knowledge
- Premises patrol
- Sanitization procedures
- Inventory documentation
Timeline
Security Officer
Blue Life Security
04.2023 - Current
American Financial
American Call Center
04.2021 - 04.2023
Water Mitigation Technician
Service Master Services
02.2017 - 04.2021
Roof Inspector
Best Choice Roofing
01.2015 - 02.2017
Machine Operator
Technicolor
12.2012 - 01.2015
High School Diploma -
Kingsbury High School
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