John Surender Xavier
Chennai
Summary
Sales and marketing professional with strong leadership in driving business growth and brand visibility. Proven ability to develop strategic campaigns, build high-performing teams, and adapt to market trends. Skilled in market analysis, digital marketing, and client relationship management. Reliable team player focused on achieving measurable results and fostering collaboration.
Results-driven professional with extensive experience in sales and marketing. Skilled in crafting and implementing strategic plans that align with business goals and drive revenue growth. A collaborative team player with focus on achieving results through adaptability and effective communication. Demonstrates exceptional skills in market research, campaign management, and customer relationship building.
Overview
7
7
years of professional experience
Work History
Sales and Marketing Manager
Falcons GT Motors LDA Isuzu, Suzuki, SML, Kaiyi
05.2023 - Current
- Conducted market research to identify new business opportunities and stay ahead of industry trends.
- Analyzed sales and marketing data for improved strategies.
- Improved brand visibility with well-executed promotional campaigns and engaging social media content.
- Enhanced team collaboration through regular communication channels, fostering a positive work environment where ideas could flourish.
- Managed sales promotions and marketing strategies on major social media sites.
- Optimized sales processes, streamlining procedures for increased efficiency and better customer service.
- Negotiated contracts skillfully, achieving favorable terms that contributed to bottom-line results.
- Excelled in territory management, optimizing travel routes for maximum client engagement and time efficiency.
- Led a high-performing sales team, providing coaching and ongoing support to ensure success.
- Prepared sales presentations for clients showing success and credibility of products.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
Sales and Operations Executive
WESTERN AUTOMOBILE FZE ( Falcons GT Motors Group)
08.2020 - 04.2023
- Devised and implemented product strategies for filling market gaps and driving consistent sales
- Met frequently with technical, product management and service personnel to stay current on company offerings and business policies
- Maintained digital and physical files for projects, business records and customer accounts
- Maintained clean and organized files by keeping accounts payable records up to date
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions
- Cultivated sales and new business opportunities in new markets to achieve bottom-line results
- Catered product launches specifically and successfully towards clientele to meet business objectives and support customer relations
- Performed administrative and clerical duties such as word processing, data entry, faxing and copying
- Organized sales paperwork presented proposals
- Communicated regularly with customers regarding account questions and issues
- Ordered and restocked office supplies to keep staff efficient
Senior Customer Service Executive
TELEPERFORMANCE
09.2019 - 01.2020
- Analyzing and verifying loan applications, evaluating risks, and processing loan eligibility decisions
- Exercise sound judgment based on detailed analysis and ensure that all documentation follows relevant regulations
- Authorizing and underwriting loans
- Reviewing and verifying loan applications and supporting documentation
- Analyzing loan risk and requesting additional information, as necessary
- Preparing reports on assessment findings
- Making loan eligibility decisions and approving or rejecting applications
- Reviewing and specifying loan conditions, as necessary
- Ensuring compliance with regulatory standards
- Ensuring compliance with company policies and guidelines
- Documenting and effectively communicating reasons for approval/rejection of loans
- Submit written applications with additional documentation to loan officer for review
Front Office Executive
LOTUS APARTMENT HOTEL
06.2018 - 03.2019
- Greet and welcome all guests approaching Front Desk in accordance with Lotus Apartment Hotels standards
- Answer guest inquiries about hotel services, facilities, and hours of operation in a timely manner
- Confirm reservations and process forms of payment
- Perform check in, check out and room change procedures and ensure all data is entered completely into hotel systems in accordance with reservation
- Perform audit balances and prepare all reports for audit in orderly fashion
- Upsell established monthly packages for guests to improve revenue of hotel
- Provide information about hotel, available rooms, Rates, and amenities
- Respond to clients' complaints in a timely and professional manner
- Liaise with housekeeping staff to ensure all rooms are clean, tidy, and furnished to accommodate guests' needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Demonstrating and presenting products
- Establishing a new business
- Maintaining accurate records
- Aiming to achieve monthly or annual targets
- Met timeline consistently, turning around applications quickly with firm approval or denial decisions
Logistics Executive
KerryIndev Logistics Pvt. Ltd
06.2017 - 10.2017
- Receiving hands of experience in overseeing the transportation of products from one location to another, such as from loading docks to warehouses and vice versa
- Learning about the process of arranging product pickups and deliveries with transportation companies
- Understanding the process of routing drivers accordingly
Education
Bachelor of Arts - French and Literature
LOYOLA COLLEGE
CHENNAI, TAMIL NADUSenior Secondary Education -
Indian School
Skills
- Sales Prospecting & Closure
- PR Skills
- Business growth and retention
- Business Development
- Business development
Additional Information
Best Student Award 2016 - Outreach Day Celebration - Awarded by the Department of Service-Learning Loyola College Chennai, Participated in the Enviro Club of Loyola College Chennai, July 2015-April 2016 Involved in the boxing club of Loyola College Chennai - Level 5 Certificate., Red Belt in Karate - Salalah, Sultanate of Oman
Personal Information
Date of Birth: 10/10/95
Languages
Tamil
Native language
English
Proficient
C2
Hindi
Advanced
C1
Portuguese
Upper intermediate
B2
French
Elementary
A2
Timeline
Sales and Marketing Manager
Falcons GT Motors LDA Isuzu, Suzuki, SML, Kaiyi
05.2023 - Current
Sales and Operations Executive
WESTERN AUTOMOBILE FZE ( Falcons GT Motors Group)
08.2020 - 04.2023
Senior Customer Service Executive
TELEPERFORMANCE
09.2019 - 01.2020
Front Office Executive
LOTUS APARTMENT HOTEL
06.2018 - 03.2019
Logistics Executive
KerryIndev Logistics Pvt. Ltd
06.2017 - 10.2017
Senior Secondary Education -
Indian School
Bachelor of Arts - French and Literature
LOYOLA COLLEGE
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