Vrutika Bhatt
Customer Support Specialist
Chennai
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
4
4
Languages
Work History
Customer Support Specialist
GoGoX Logistics
08.2023 - Current
- Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.
- Configured hardware, devices, and software to set up work stations for employees.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Implemented a centralized vendor database, improving accessibility of information across departments and facilitating more informed decisions.
- Maintained database systems to track and analyze operational data.
- Strengthened vendor relationships and enhanced revenue streams by applying business development opportunities.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Helped to research, vet and onboard new vendors, set up contracts and establish connections.
- Managed vendor and contractor relations and negotiations across PAN India facilities.
Project Coordinator
Kun Aerospace Pvt Ltd
08.2022 - 05.2023
- Managing Operations and Projects
- Established rapport and engaged with stakeholders to build lasting professional relationships.
- Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Maintained database and spreadsheets with accurate inventory and status.
- Analyzed project performance data to identify areas of improvement.
- Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Maintained open communication by presenting regular updates on project status to customers.
- Created job files for each project and maintained current data in each file.
- Developed and implemented project plans and budgets to ensure successful execution.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Key Account Manager - Customer Service and Support
TVS Auto Assist - Mahindra First Choice
10.2020 - 01.2022
- On time communication and coordinating with the customer regarding the details for projects
- Focusing on On-Time service as per customer request and requirements
- Planning and Scheduling client weekly meetings for new or changes of requirements
- Focusing on monthly turnovers
- Daily monitoring the escalations provided by the customers
- Initiating the service to the customers on time as per the customer requirements
- Conducting training to Mahindra First Choice Authorized Service Provider and taking zone wise daily review from the service provider to understand there requirements
- Maintaining and focusing on monthly turnovers for Mahindra First Choice.
Senior Customer Service and Support
TVS Auto Assist
10.2019 - 06.2020
- TVS Auto Assist - Roadside Side Assistance (24/7 - 365 days) provides PAN India on road Service
- 7500 were enrolled as Authorized Service Provided (ASP) across PAN India
- Clearing ASP's Payments from Finance Department within the timeline
- Clearing ASP's Portal Queries and Enrolling new ASP in TVS Auto Assist
- Monthly Portal Training and Customer Service was provided to each state ASP scheduling with the National manager, Zonal manager and regional manager
- Encouraging the ASP by delivery them Service Appreciation Certificate.
Education
Master - Operational Management
Great Lakes Institute of Management
Chennai, India05.2022
B.Tech - Chemical Engineering
Sri Venketeswara College of Engineering
Chennai, India05.2019
Diploma - Chemical Engg
SHri Bhagubhai Mafatlal Polytechnic
Mumbai, India 04.2001 -
Skills
Time Management
undefinedLinkedin Profile
https://www.linkedin.com/in/vrutika-bhatt926801214/
Timeline
Customer Support Specialist
GoGoX Logistics
08.2023 - Current
Project Coordinator
Kun Aerospace Pvt Ltd
08.2022 - 05.2023
Key Account Manager - Customer Service and Support
TVS Auto Assist - Mahindra First Choice
10.2020 - 01.2022
Senior Customer Service and Support
TVS Auto Assist
10.2019 - 06.2020
Diploma - Chemical Engg
SHri Bhagubhai Mafatlal Polytechnic
04.2001 -
Master - Operational Management
Great Lakes Institute of Management
B.Tech - Chemical Engineering
Sri Venketeswara College of Engineering
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