Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Generic

Zachary Wallace

Rogersville

Summary

I am a Lead Field Controls Technician with an adaptable background in controls technology. Tested ability to troubleshoot complex systems and implement effective solutions, enhancing operational efficiency. Firm grasp of PLC programming and system integration. Confident in team building and leading.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Lead Field Controls Technician

Thermo Systems
01.2024 - Current
  • Completed critical repairs and maintenance of electrical systems and program software.
  • Skilled in troubleshooting control system malfunctions and creating plans for repair.
  • Demonstrated commitment to safety by adhering to all company policies and industry regulations while performing tasks on-site or remotely.
  • Maintained accurate spreadsheets and records of system operations.
  • Improved system efficiency by implementing and maintaining control systems in various industrial settings.
  • Collaborated with engineers to develop, install, and troubleshoot custom control systems for specific applications.
  • Assisted in new equipment commissioning by ensuring seamless integration with existing control infrastructure.
  • Optimized equipment performance through the calibration and tuning of advanced control loops.
  • Interpreted and modified blueprints and schematics.
  • Participated in ongoing training sessions to stay current with industry trends and advancements.
  • Established and maintained effective communication with clients and contractors.
  • Monitored installation and operations to consistently meet rigorous customer requirements.
  • Analyzed and documented test results to comply with industry standards.
  • Coordinated with vendors to identify and procure appropriate equipment necessary for project completion.

Fiber Optic Technician

Massey Energy
07.2023 - 01.2024
  • Increased network reliability through careful fusion splicing, termination, and testing of fiber optic cables.
  • Enhanced network performance by efficiently installing and maintaining fiber optic systems.
  • Upheld industry standards in all completed work by strictly following established procedures for handling delicate components such as optical fibers, connectors, and hardware devices.
  • Provided exceptional customer service through clear communication about project progress, timelines, and expectations throughout the process.
  • Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide.
  • Adhered to safety policies and procedures to install or remove IP set-top devices, optical network terminals and wireless access points.
  • Improved customer satisfaction by promptly responding to service requests and providing high-quality technical support.
  • Demonstrated commitment to safety by adhering to all relevant guidelines during installation, maintenance, and repair work.
  • Conducted site surveys to validate customer's infrastructure deliverables.
  • Facilitated seamless network upgrades by integrating new fiber optic technology with existing infrastructure.
  • Read blueprints and schematics to correctly place equipment.
  • Responded to service requests during and after business hours.
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Troubleshot cable, underground junction boxes and conduit by utilizing specialized equipment and devices.
  • Installed and configured new devices and system components.
  • Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.

Field Technician

Central Technologies
01.2023 - 07.2023
  • Communicated with supervisor to report progress, discuss issues and seek guidance.
  • Kept detailed records of field measurements and data.
  • Minimized potential hazards through adherence to safety guidelines during all field assignments.
  • Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
  • Collaborated with other field technicians to resolve complex technical issues.
  • Assisted in training new hires on company protocol, increasing overall productivity within the department.
  • Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
  • Calibrated new and existing equipment for optimal performance.
  • Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
  • Communicated with customers to provide updates, gather information and resolve issues.
  • Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
  • Cultivated strong client relationships by consistently delivering top-quality service in a professional manner.
  • Continuously expanded skill set by pursuing relevant certifications and staying current on industry trends.
  • Enhanced network performance by conducting regular system diagnostics and maintenance checks.
  • Provided exceptional customer service, resolving inquiries and technical issues swiftly.
  • Tested systems, noting issues and completing preventive maintenance.
  • Worked with diverse types of weather and ground conditions.

Fiber Optic Technician

CBM of America
01.2022 - 12.2022
  • Increased network reliability through meticulous fusion splicing, termination, and testing of fiber optic cables.
  • Empowered team productivity, leading collaborative efforts to tackle complex fiber optic installation and repair challenges.
  • Ensured compliance with industry standards and safety regulations during fiber optic installations and maintenance activities.
  • Streamlined fiber optic installation processes, significantly reducing project completion times.
  • Delivered comprehensive training to junior technicians on fiber optic technology principles and best practices.
  • Reduced system downtime with proactive troubleshooting and timely repair of fiber optic infrastructure.
  • Installed and maintained fiber optic systems to ensure high-speed internet access for thousands of users.
  • Identified and reported equipment malfunctions, defective parts and materials to appropriate supervisor.
  • Enhanced network performance by efficiently installing and maintaining fiber optic systems.
  • Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide.
  • Conducted site surveys to validate customer's infrastructure deliverables.
  • Read blueprints and schematics to correctly place equipment.

Education

No Degree - Computer Science And Engineering

Big Sandy Community & Technical College
Pikeville, KY

High School Diploma -

Belfry High School
Belfry, KY
05-2017

Skills

  • Programmable logic controllers
  • Industrial automation systems
  • PID control loops
  • Network communications
  • HMI programming
  • Electrical troubleshooting and Electrical Safety
  • SCADA systems
  • Building automation systems
  • Energy management systems and Electrical Systems
  • OSHA compliance
  • Technical drawings and schematics
  • Task prioritization

Accomplishments

  • Supervise team of Subcontracted staff members as an Installation Manager.
  • Collaborate efficiently and communicate strongly with other Subcontractors on sites.
  • Assist with meeting Client provided deadlines by improving internal work schedules

Certification

  • AVEAPPSERV - Application Server
  • COMPSEC+ - CompTIA Security+

Interests

  • Outdoor Recreation
  • Watching Movies and TV Shows
  • I like working with my hands and fixing things
  • Music
  • DIY and Home Improvement
  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Cooking
  • Video Gaming
  • Growing my coding skills

Timeline

Lead Field Controls Technician

Thermo Systems
01.2024 - Current

Fiber Optic Technician

Massey Energy
07.2023 - 01.2024

Field Technician

Central Technologies
01.2023 - 07.2023

Fiber Optic Technician

CBM of America
01.2022 - 12.2022

No Degree - Computer Science And Engineering

Big Sandy Community & Technical College

High School Diploma -

Belfry High School

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Zachary Wallace