Travis Westbrook
Memphis
Summary
Dedicated worker with excellent communication, management, and computer skills. Aiming to use my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company reach its goal.
Talented professional considered knowledgeable leader and dedicated problem solver. Brings 5 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
3
3
years of professional experience
Work History
Program manager
Support Solutions
01.2024 - 02.2025
- Managing the finances and support for this company caregiving homes across the mid south
- Provided regular updates and status reports to assistant regional director, senior program manager, and clients, supporting transparency and ensuring alignment on key milestones and goals
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Interacted with customers and clients to identify business needs and requirements.
- Coached team members on productivity strategies to accomplish challenging goals.
- Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
Material Handler Team Lead
Fed Ex Freight
09.2024 - 12.2024
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Scheduled shifts and shift changes to accommodate workload and customer needs.
- Trained new team members on proper and safe use of tools and equipment.
- Monitored production levels and implemented measures to increase output.
- Evaluated team performance and provided feedback on areas requiring improvement.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
Technical Support Call Center Representative
AT&T
04.2024 - 09.2024
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Developed and implemented preventive maintenance procedures.
- Generated reports to track performance and analyze trends.
- Diagnosed and troubleshot hardware, software and network issues.
Automotive Sales Representative
Sunrise Buick GMC
09.2022 - 04.2023
- Responded to customer enquiries via telephone and email.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Prepared purchased vehicles and completed final delivery checks.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Answered telephone and email inquiries from potential customers.
- Completed registration paperwork and sales documentation.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Data Analyst
Stepping Stones Learning Center
10.2021 - 09.2022
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Used statistical methods to analyze data and generate useful business reports.
- Utilized data visualization tools to effectively communicate business insights.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Collaborated with stakeholders to identify business needs and data sources.
Education
Commercial drivers license - vocational program
Delta technical college
Associate Degree - Business Administration
Southwest Tennessee Community College
Memphis, TN05-2024
High School Diploma -
Germantown High School
Germantown05-2022
Skills
- Microsoft Excel
- Excel skills for business
- Database maintenance
- JavaScript
- SAP
- Data visualization
- SQL basics
- Administration
- Management
- Project management
- Performance monitoring
- Software documentation
Timeline
Material Handler Team Lead
Fed Ex Freight
09.2024 - 12.2024
Technical Support Call Center Representative
AT&T
04.2024 - 09.2024
Program manager
Support Solutions
01.2024 - 02.2025
Automotive Sales Representative
Sunrise Buick GMC
09.2022 - 04.2023
Data Analyst
Stepping Stones Learning Center
10.2021 - 09.2022
Commercial drivers license - vocational program
Delta technical college
Associate Degree - Business Administration
Southwest Tennessee Community College
High School Diploma -
Germantown High School
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