Karrington Bolton
Memphis
Summary
Dynamic professional with a proven track record in customer service excellence and problem-solving, honed across roles at Sedgwick and other leading companies. Expert in Microsoft Office and adept at building customer trust and loyalty. Achieved high customer satisfaction by implementing forward-thinking strategies and maintaining a calm, professional demeanor under pressure.
Overview
7
7
years of professional experience
Work History
Appointment Scheduler
Campbell Clinic
07.2023 - Current
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Handled complaints and questions, and re-directed calls to other team members.
- Set up appointments with interested customers according to schedule availability.
- Opened new accounts and documented personal, demographic, and payment information in system.
Front of House Cashier
Chick-fil-A
10.2022 - 06.2023
- Maintained a clean and organized workspace, contributing to an inviting atmosphere for guests.
- Restocked and organized merchandise in front lanes.
- Collaborated with fellow staff members to resolve any guest concerns or issues promptly, ensuring repeat business.
Service Center Representative
Sedgwick
12.2021 - 07.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered inbound calls promptly to avoid on-hold wait times
- Answer constant flow of customer calls with minimal wait time
- Track and code documentation according to standard processes.
Warehouse Operator
William Sonoma
11.2021 - 12.2021
- Worked safely around moving machinery.
- Prepare orders for shipment by systematically picking, packing and labeling.
- Performed inventory control, such as counting and stocking merchandise.
Customer Service Advocate
Target
09.2019 - 08.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Fielded customer questions regarding available merchandise,sales,current prices and upcoming company changes.
Cashier
Kroger
08.2018 - 05.2019
- Operated cash register for cash,card and check transactions with excellent accuracy levels.
- Worked a flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledge assistance.
- Collected and authorized payments of guests.
Education
Bachelor of Health Science - Health Administration
University of Memphis
Memphis, TNHigh School Diploma -
Germantown High School
Germantown, TN05-2018
Skills
- Customer Service Experience
- Calm and Professional under pressure
- Building customer trust and loyalty
- Order and refund processing
- Understanding customer needs
- Patient scheduling
- Patient registration
- Microsoft office
- Insurance verification
- Appointment setting
Timeline
Appointment Scheduler
Campbell Clinic
07.2023 - Current
Front of House Cashier
Chick-fil-A
10.2022 - 06.2023
Service Center Representative
Sedgwick
12.2021 - 07.2022
Warehouse Operator
William Sonoma
11.2021 - 12.2021
Customer Service Advocate
Target
09.2019 - 08.2021
Cashier
Kroger
08.2018 - 05.2019
Bachelor of Health Science - Health Administration
University of Memphis
High School Diploma -
Germantown High School
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