Sarah Kennedy
Pleasant View,TN
Summary
With a strong background in office management and administration, I excel at enhancing productivity, efficiency, and service quality in a variety of settings. Known for my dependability, ethics, and reliability, I am a trusted leader and support specialist who seamlessly integrates advanced organizational, technical, and business skills. By effectively collaborating with cross-functional teams, I am dedicated to achieving operational and service excellence company-wide.
Overview
8
8
years of professional experience
Work History
Office Manager
Kuhn Air Conditioning
04.2017 - 08.2023
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Evaluated employee records and productivity and submitted evaluation reports.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Coordinated and aligned corporate and office schedules and disseminated important work information to employees.
- Closely monitored dispatch board to triage and prioritize over daily calls.
- Directed dispatching using Housecall pro , routing and tracking of fleet vehicles.
- Ordered supplies and allocated resources to personnel based on need.
- Coordinated with social media, public relations and other teams to execute product introductions.
- Developed campaigns and specific marketing strategies for clients.
- Wrote engaging and successful marketing, advertising and website copy.
- Tracked various product sales and costs by analyzing and entering sales, business data and expenses.
- Monitored social media questions and comments and appropriately responded.
- Liaised between internal creative teams and agencies for branding ideas, graphic designs and promotional materials.
Cashier
Cash Saver
08.2024 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
Education
Hvac Technician Certification - HVAC TECHNICIAN
Penn Foster Career School
Scranton, PA10-2022
Certificate - Social Media Marketing
Google Skill Shop
04.2020
Certificate - Seo Training Course
HubSpot Academy
03.2020
Certificate - Social Media Marketing Course
HubSpot Academy
03.2020
High School Diploma -
Muscle Shoals Highschool
Muscle Shoals, Alabama2003
Skills
- GPS and Area Mapping System
- Fluent in German, French, Russian ,and Spanish
- Great Phone Etiquette
- Team player with positive attitude
- Strong planning skills
- Microsoft Office proficiency
- Excel spreadsheets
- QuickBooks
- File/records maintenance
- Dispatching Programs (ie Housecall Pro & Service Titan)
Education and Training
Muscle Shoals,Online,Online,Online,Scranton, PA
Timeline
Cashier
Cash Saver
08.2024 - Current
Office Manager
Kuhn Air Conditioning
04.2017 - 08.2023
Certificate - Social Media Marketing
Google Skill Shop
Certificate - Seo Training Course
HubSpot Academy
Certificate - Social Media Marketing Course
HubSpot Academy
High School Diploma -
Muscle Shoals Highschool
Hvac Technician Certification - HVAC TECHNICIAN
Penn Foster Career School
Similar Profiles
Yazan MagatashYazan Magatash
Sales Representative at Royal Air Heating & Air ConditioningSales Representative at Royal Air Heating & Air Conditioning
Anthony RosselloAnthony Rossello
Hvac Technician/HVAC Installer at Optimal Air Heating and Air ConditioningHvac Technician/HVAC Installer at Optimal Air Heating and Air Conditioning
Stephanie MedlinStephanie Medlin
Project Coordinator at Del Air Heating & Air ConditioningProject Coordinator at Del Air Heating & Air Conditioning