Summary
Overview
Work History
Education
Skills
PROFESSIONAL ATTRIBUTES
Timeline
Generic

Tiffanie Lile

Cleveland

Summary

A profit-driven, organized, and focused Parts Sales Manager, bringing a history of success in the auto industry. Demonstrates a passion for leadership and commitment to driving profitability, growth, and customer loyalty through establishing pricing parameters. Highly energetic mindset with experience building high-performing sales teams and advancing a customer-focused approach that promotes loyalty and retention. Adept at forecasting goals and objectives and utilizing proper purchasing procedures, inventory control, staff utilization, security, pricing, merchandising, displaying, and advertising to achieve them. Excels in analyzing sales, expenses, and inventory and handling customer complaints following dealership guidelines. Ready to help the company's dealership attain its goals and thrive in today's competitive market.

Overview

5
5
years of professional experience

Work History

National Admissions Advisor

Colorado Technical University Online
08.2023 - 11.2024
  • Enhanced applicant experience by providing personalized guidance and support throughout the admissions process.
  • Monitored application deadlines closely, ensuring timely processing of materials submitted by candidates seeking admission to the institution.
  • Leveraged social media platforms to engage with prospective students, answering questions and addressing concerns about joining the institution''s community.
  • Worked closely with financial aid staff to help applicants understand funding options available for their educational pursuits.

Parts Sales Manager

AutoZone
07.2021 - Current
  • Maintain positive relationships with customers, providing expert advice and support in automotive parts sales
  • Direct and supervise the parts department including inventory management, problem resolution, staff recruitment, training, and management
  • Collaborate with department managers to identify opportunities for cross-selling and streamline operations
  • Team up with the service department and technicians to ensure accurate and efficient parts and accessories fitment
  • Key Contributions
  • Consistently ranked at the top of the leader board for sales and checkout challenges and received five highly positive Google reviews via the provision of outstanding customer service

Appliance Sales Representative

SSA Staffing Administration | Team Lead in Fulfillment | Lowes
01.2020 - 07.2021
  • Demonstrated expertise in appliance sales, ensuring exceptional customer service and product knowledge
  • Managed staffing administration for the SSA department, coordinating schedules and maintaining efficient operations
  • Served as a team lead in fulfillment, overseeing order fulfillment and ensuring timely and accurate delivery
  • Key Contributions
  • Assisted with a special trip to Nashville to support Lowes' efforts in response to the tornadoes in2020

Education

GED (General Education Development) -

Savannah Tech
Hinesville, GA
01.2005

Skills

  • Employee Training and Development
  • Hiring, Training, and Counseling
  • Performance Evaluation
  • Parts Inventory Management
  • Scheduling
  • Customer Service
  • Profit and Loss Tracking
  • Purchasing and Procurement
  • Vendor Management
  • Supplier Relations
  • Promotional Planning
  • Returns Processing
  • Customer Relations
  • Inventory Control
  • Shipping and Receiving
  • Decision Making
  • Policy Enforcement
  • Sales Management
  • Expense Report Writing
  • Operations Management

PROFESSIONAL ATTRIBUTES

  • Has a proven track record of mentoring and training team members to achieve outstanding results
  • Technologically savvy and passionate about leveraging technology to drive exceptional customer experiences
  • Excellent communication skills with the ability to effectively convey ideas and information to both internal and external stakeholders
  • Exceptional organizational and follow-up skills with close attention to detail and the ability to prioritize effectively
  • Proven ability to set and achieve targeted goals with a focus on continuous improvement
  • Strong multitasking skills with the ability to manage competing priorities and deadlines
  • High energy and positive attitude with a passion for driving success and building strong relationships with customers and team members

Timeline

National Admissions Advisor

Colorado Technical University Online
08.2023 - 11.2024

Parts Sales Manager

AutoZone
07.2021 - Current

Appliance Sales Representative

SSA Staffing Administration | Team Lead in Fulfillment | Lowes
01.2020 - 07.2021

GED (General Education Development) -

Savannah Tech
Tiffanie Lile