Jontae Rice
Clarksville
Summary
Motivated and organized professional with a proven track record at College Possible, enhancing student success rates through innovative coaching and resourceful academic planning. Excelled in fostering community and improving retention by leveraging exceptional rapport building and skills in data management expertise. Skilled in workshop facilitation and adept at creating inclusive environments, demonstrating a commitment to professional development and student achievement.
Overview
5
5
years of professional experience
Work History
Student Success Coach
College Possible
08.2023 - Current
- Connected students with appropriate resources, including tutoring services, financial aid assistance, and mental health counseling.
- Supported diverse learners by providing culturally responsive coaching methods and acknowledging individual strengths.
- Mentored new Student Success Coaches by sharing best practices in coaching methods, communication strategies, and resource navigation.
- Assisted in the development of campus-wide initiatives aimed at boosting student retention and graduation rates.
- Developed strong rapport with students by actively listening to their concerns and needs, fostering a supportive learning environment.
- Improved student success rates by implementing personalized coaching strategies and goal-setting techniques.
- Promoted a sense of belonging among students through inclusive programming events that fostered community building within the campus population.
- Facilitated productive goal-setting sessions with individual students resulting in actionable steps to achieve their academic and personal objectives.
- Monitored student progress using data-driven assessments to inform coaching strategies and interventions.
- Evaluated the effectiveness of various coaching strategies, adjusting approaches as necessary based on student feedback and success metrics.
- Served as a trusted advocate for students, addressing any barriers to their success while promoting self-efficacy and resilience.
- Contributed to departmental goals by participating in committees focused on improving student retention efforts across campus.
- Increased engagement in student support programs such as peer mentoring initiatives or first-year transition seminars.
- Conducted workshops on topics such as time management, study skills, and stress reduction to improve overall student wellbeing.
- Helped students develop organizational, time management and study skills.
- Developed and implemented individualized academic plans for students.
- Advised students on educational, career and social opportunities.
- Developed and implemented student guidance plans to foster academic success.
- Provided resources to support students in achieving career goals.
- Assisted students in exploring and selecting career paths.
Mail Runner
Morgan & Morgan Law Firm
10.2022 - 07.2023
- Facilitated smooth office relocation processes by coordinating moving logistics related to interoffice mail services transition periods.
- Managed postage meter usage, monitoring balances and replenishing funds as needed to maintain smooth daily operations.
- Collaborated with the administrative team to manage large-scale mailing projects during peak seasons, ensuring deadlines were met consistently.
- Enhanced workplace productivity by stocking office supplies in designated areas, keeping inventory up-to-date and easily accessible for employees.
- Assisted in training new hires on proper procedures for sorting, processing, and delivering mail throughout the organization.
- Supported office staff by handling confidential documents with discretion and maintaining a secure environment for sensitive information.
- Expedited urgent deliveries through coordination with courier services, ensuring prompt receipt of time-sensitive materials.
- Organized bulk mailing projects for marketing campaigns or special events, efficiently assembling packages for prompt distribution.
- Streamlined office communication by promptly delivering interdepartmental correspondence and documents.
- Implemented an effective system for managing returned mail items, working closely with senders to update contact information when necessary.
- Improved mail delivery efficiency by accurately sorting and distributing incoming mail to appropriate departments and personnel.
- Ensured timely delivery of outgoing mail by preparing, packing, and posting parcels according to postal regulations.
- Contributed to a positive work environment by maintaining a clean and organized mailroom space, allowing for seamless daily operations.
- Minimized errors in mail distribution by verifying addresses on packages prior to shipment or delivery within the building.
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Maintained high level of confidentiality with mail items in line with regulations.
- Operated postage meters, mail sealers and labeling machines.
Resident Assistant
Austin Peay State University
08.2019 - 08.2022
- Maintained bulletin boards and communication channels for resident updates.
- Developed relationships with residents through regular check-ins and open communication.
- Supported program initiatives by contributing ideas and feedback during meetings.
- Collaborated with staff to create a supportive environment for residents.
- Resolved conflicts by facilitating discussions between involved parties.
- Coordinated maintenance requests for timely resolution of issues.
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Responded to room transfers, incident reports, and maintenance requests.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
- Assisted residents in preparing for activity and social programs.
- Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
Education
Bachelors - Sports Communication
Austin Peay State University
Clarksville, TN08.2022
Skills
- Patience and tolerance
- Collaboration and teamwork
- Networking and relationship building
- Creativity and innovation
- Resourcefulness and initiative
- Learning strategies
- Workshop facilitation
- Teamwork and collaboration
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Organizational skills
- Effective communication
- Active listening
- Adaptability and flexibility
- Interpersonal skills
- Conflict resolution
- Goal setting
- Professionalism
- Interpersonal communication
- Public speaking
- Professional development
- Microsoft Usage
- Data tracking and management
Accomplishments
Dean’s List Spring 2021
Timeline
Student Success Coach
College Possible
08.2023 - Current
Mail Runner
Morgan & Morgan Law Firm
10.2022 - 07.2023
Resident Assistant
Austin Peay State University
08.2019 - 08.2022
Bachelors - Sports Communication
Austin Peay State University
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