Julia Sanchez
Old Hickory
Summary
Dynamic leader with a proven track record at Schmitt Dental, adept in practice and staff management. Excelled in enhancing patient satisfaction and care quality, implementing efficient workflow systems, and fostering team collaboration. Skilled in schedule management and adept at driving improvements, demonstrated by successfully integrating a new electronic health record system to streamline operations.
Overview
10
10
years of professional experience
Work History
Practice Manager
Schmitt Dental
07.2017 - Current
- Keeping open lines of communication by implementing regular staff updates and patient feedback systems.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Developed close working relationships with front office and back office staff.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Addressed and remedied all patient or team member issues.
- Oversaw accounting, budgeting, and financial reporting.
- Supervised team of [Number] office personnel.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Boosted staff morale by offering constructive feedback and specific direction.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Implemented new electronic health record system, leading to increased efficiency in patient data management.
- Cultivated culture of collaboration by implementing regular team meetings and feedback sessions.
- Enhanced patient scheduling systems to optimize staff utilization and decrease wait times.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
Office Manager
Cumberland Pediatric Dentistry and Orthodonctics
05.2015 - 06.2017
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
- Trained new hires in front office procedures, contributing to a knowledgeable and skilled team.
- Facilitated insurance verification to minimize patient confusion and expedite treatment plans.
- Managed financial transactions accurately, processing cash payments, credit cards transactions, and bank deposits in a timely manner.
- Assisted in the timely resolution of billing disputes with insurance carriers, ensuring accurate reimbursement for services rendered.
- Ensured smooth communication between dental professionals and patients through timely relaying of messages and concerns.
- Maintained strong relationships with referring offices by providing prompt updates on mutual patients'' treatment progress and outcomes.
Education
High School Diploma -
Presque Isle Maine
Presque Isle, ME05-1980
Skills
- Schedule management
- Practice management
- Staff management
- Workflow management
- Employee performance
Languages
Spanish
Professional Working
Timeline
Practice Manager
Schmitt Dental
07.2017 - Current
Office Manager
Cumberland Pediatric Dentistry and Orthodonctics
05.2015 - 06.2017
High School Diploma -
Presque Isle Maine
Similar Profiles
Allison LowerAllison Lower
Registered Dental Assistant (RDA) at Brown Dental ClinicRegistered Dental Assistant (RDA) at Brown Dental Clinic
Chelsea OsborneChelsea Osborne
Dental Hygienist at Coastal dentalDental Hygienist at Coastal dental
Thinh TranThinh Tran
Data Scientist Student at Veronica SchmittData Scientist Student at Veronica Schmitt