Amanda Starnes
Hixson
Summary
Dedicated Customer Service Expert motivated to improve service satisfaction and contribute to overall company success. Outgoing, and efficient with the capacity to multi-task.
Overview
20
20
years of professional experience
Work History
Assistant manager
Hamilton County Department of Education
Chattanooga
08.2021 - Current
- Assisted in managing daily food service operations for students, ensuring timely meal preparation and service
- Supervised, trained, and scheduled cafeteria staff to maintain efficient workflow and coverage
- Ensured compliance with USDA School Nutrition Program regulations, food safety standards, and sanitation procedures
- Monitored portion control, meal quality, and presentation to meet nutritional guidelines
- Assisted with inventory management, ordering supplies, receiving deliveries, and reducing food waste
- Maintained accurate production records, temperature logs, and meal counts
- Supported menu planning and accommodated special dietary needs and allergies
- Provided customer service to students, parents, and staff in a fast-paced environment
- Stepped in as acting manager during manager absences
- Helped maintain a clean, organized kitchen and serving area at all times
Customer Advocate Representative
Cigna
Chattanooga
09.2019 - 03.2021
- Used different knowledge banks to research customer problems and develop accurate responses.
- Reached out to providers to help develop comprehensive solutions.
- Maintained thorough and detailed documentation of customer interactions and outcomes.
- Performed extensive research on all inquiries and concerns to achieve complete client satisfaction.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
- Provided every customer with top-notch service and satisfied each client's individual needs.
Customer Account Expert
T-Mobile US Inc.
Chattanooga
01.2016 - 07.2019
- Provide top quality control while eliminating downtime to maximize revenue.
- Top team performer for several months.
- Perform in-depth research to answer more complex questions.
- Proactively identify and solve problems that impact customers and business direction.
- Enhance customer satisfaction ratings by resolving technical, on-site and account issues efficiently.
- Reduce process gaps while training new hires on products, software, operational best practices and customer service techniques.
- Document and scope actions taken to resolve issues after service calls.
Master Printer
Gold Bond Inc
Hixson
04.2012 - 01.2016
- Kept track of daily orders and shipments.
- Inspected and repaired printing and design equipment.
- Consistently adhered to all internal delivery schedules.
- Awarded employee of the month after less than a year of service.
- Performed duties effectively and without supervision.
- Generated high quality results in a timely manner.
- Utilized computer systems to ensure that design was accurate and smoothly printer to the product.
Cashier and Bookkeeper
BI-LO LLC
Hixson
11.2005 - 03.2012
- Assessed customer needs and responded appropriately to questions.
- Provided customers with payment information and processed credit card payments and cash transactions.
- Informed managers of issues with loss prevention and security.
- Processed all transactions efficiently and timely.
- Provided professional and courteous service at all times.
- Handled cash and deposits using the proper accounting procedures and documentation.
- Automated office operations, managing client correspondence, record filing and data communications.
- Investigated and reconciled issues and discrepancies in automated supply accounting system.
- Managed breaks and lunches for all cashiers during shift.
Education
High School Diploma -
Hixson High School
Hixson, TNSkills
- Customer service expert
- Time management
- Dependable and reliable
- Telecommunication skills
- Adaptive team player
- Oral and written communication
- Medical Terminology
- Strong organizational skills
- Proficient in MS Office
Timeline
Assistant manager
Hamilton County Department of Education
08.2021 - Current
Customer Advocate Representative
Cigna
09.2019 - 03.2021
Customer Account Expert
T-Mobile US Inc.
01.2016 - 07.2019
Master Printer
Gold Bond Inc
04.2012 - 01.2016
Cashier and Bookkeeper
BI-LO LLC
11.2005 - 03.2012
High School Diploma -
Hixson High School