A. Mangalambigai
Chennai
Summary
Experienced in building and maintaining strong client relationships, effectively utilizing communication and negotiation skills to drive sales success. Proven track record of consistently meeting and exceeding sales targets. Approaches challenges strategically and prioritizes a client-focused approach. Solid track record in overseeing denial management and fostering team collaboration to drive results as a healthcare professional.
Overview
9
9
years of professional experience
Work History
Senior Client Partner
ACCESS HEALTHCARE
11.2021 - 04.2023
- Prepared sales presentations for clients showing success and credibility of products. Actively sourcing new sales opportunities through cold-calling and emailing.
- Reviewed, followed up, and worked on unpaid claims, old claims, no response claims, outstanding claims, and denials
- Developed and maintained annual sales plans and budgets, providing clear goals and objectives for the sales team.
- Collaborated with cross-functional teams to deliver comprehensive solutions for clients'' needs.
- Implemented effective client retention strategies for sustained revenue generation.
Senior Phone Banking Officer
Yes Bank
06.2019 - 03.2021
- Provided valuable feedback on customer interactions, helping improve overall service quality and satisfaction levels within the organization.
- Participated in ongoing training programs, enhancing skillset for continued professional growth within the banking industry.
- Maintained strict adherence to confidentiality policies, ensuring the protection of sensitive client information at all times.
- Strengthened customer relationships through excellent communication skills, active listening, and understanding individual needs.
- Supported fraud prevention efforts by carefully monitoring transactions and reporting suspicious activity.
Customer Service Sales Representative
BANK BAZAAR
02.2018 - 04.2019
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Customer Care Voice Senior Associate
NTT DATA GLOBAL DELIVERY SERVICES INDIA PVT LTD
02.2014 - 11.2017
- Maintained knowledge of insurance coverage benefit levels, eligibility systems and verification processes.
- Increased overall productivity by implementing efficient denial tracking and follow-up processes.
- Analyzed denial trends to proactively address recurring issues and improve clean claim submission rates.
- Resolved medical claims by approving or denying documentation, calculating benefit due and initiating payment or composing denial letter.
- Conducted regular audits of denied claims, identifying areas for improvement in the revenue cycle process.
Education
B.Tech - Biotechnology
SREE SASTHA INSTITUTE OF ENGINEERING & TECHNOLOGY
01.2013
HSC -
GOVERNMENT GIRLS HIGHER SECONDARY SCHOOL
01.2009
SSLC -
ST.ANNE’S GIRLS HIGHER SECONDARY SCHOOL
01.2007
Skills
- WINDOWS
- LINUX
- BASICS OF NETWORKING
- C
- JAVA
- PYTHON
- Client relationship management
- Product promotion
- Teamwork
- Problem-solving abilities
- Excellent communication
- Adaptability and flexibility
Disclaimer
I do hereby declare that the above information is true to the best of my knowledge.
Timeline
Senior Client Partner
ACCESS HEALTHCARE
11.2021 - 04.2023
Senior Phone Banking Officer
Yes Bank
06.2019 - 03.2021
Customer Service Sales Representative
BANK BAZAAR
02.2018 - 04.2019
Customer Care Voice Senior Associate
NTT DATA GLOBAL DELIVERY SERVICES INDIA PVT LTD
02.2014 - 11.2017
B.Tech - Biotechnology
SREE SASTHA INSTITUTE OF ENGINEERING & TECHNOLOGY
HSC -
GOVERNMENT GIRLS HIGHER SECONDARY SCHOOL
SSLC -
ST.ANNE’S GIRLS HIGHER SECONDARY SCHOOL
Similar Profiles
Mohammed Maqdoom IMohammed Maqdoom I
Revenue Cycle Manager at Access HealthcareRevenue Cycle Manager at Access Healthcare
Karthik RajKarthik Raj
Technical Lead at Access HealthcareTechnical Lead at Access Healthcare
Karuppusamy Karuppusamy null
Senior Client Partner at Access HealthcareSenior Client Partner at Access Healthcare