Aadhi Thiyagarajan
Chennai
Summary
Dynamic Process Developer with a proven track record at Genpact India, excelling in performance improvement and content development. Leveraged strong analytical skills to enhance organizational processes, achieving significant efficiency gains. Adept at research and development, fostering innovative solutions to complex challenges while delivering exceptional customer service.
Overview
8
8
years of professional experience
Work History
Process Developer
Genpact India Private Limited
10.2023 - Current
- Researched and implemented organizational processes to resolve customer inquiries
- Developed new tracking methods to obtain long-term information about performance
- Maintained accuracy of work by completing deep research and resolving variances
- Checked public information like social media posts, videos and pictures
Process Associate
Genpact India Private Limited
03.2022 - 09.2023
- Provide resolution to maintain standards of quality
- Review content and provide resolution based on prescribed guidelines
- Recognize trends and patterns and raise issues timely
- Provided insights to help improve the support to the users
- Maintain a thorough understanding of processes and policies
- Provide excellent customer service to our customers
- Strong analytical skills for discerning different degrees of content compliance
- Detail-oriented approach to reviewing sensitive content
- Contextual knowledge and ability to adapt decision-making to different situations and settings
- A flexible approach to the moderation process, depending on emerging formats, trends and technology
State Coordinator Administration
Tata Motors Finance Limited
02.2020 - 04.2020
- SPOC for 23 branches in Tamil Nadu
- Facility Management
- Managing and supervising Soft service peoples all over the branches
- Maintenance of Office Electrical and Electronic Equipments UPS, AC units, etc
- Developed relationships with vendors to negotiate contracts and manage partnerships.
- Tracked budget expenses and provided regular updates to management.
- Conducted regular status meetings with team members to discuss updates and address concerns.
- Organized events, meetings, and travel arrangements for staff and clients.
- Assisted with recruitment, onboarding, and training of new team members.
Admin Assistant
Piramal Capital and Housing Finance
01.2019 - 01.2020
- Facility management, managing, monitoring and preparing work schedule for & janitors, securities, driver, pantry stewards and office assistant
- Procuring and renewing AMC for office equipments :FAS system, Ac units, UPS, DG, etc.
- Travel arrangement, cab booking, flight booking and accommodation for employees and top management peoples
- Invoice processing, verifying, processing and submitting monthly office expense bills to finance team for payment process
- Vendor management, initiating new vendors as per business requirement, executing and renewal of vendor agreements, negotiation and finalizing
- Follow up the finance team for on time payment clearance
- Operation management, maintaining and preparing MIS report, book keeping, expense tracker, space management tracker, payment tracker on day to day
- Supporting to HR, coordinate with walk in candidates, Conducting and arranging space for an interview, joining kit formalities, biometric enrollment, ID card and business card procurement, etc
- Event management, birthday celebration, RNR event, Town hall event, conference and meeting arrangement, festival, etc
- Office coordination, Co-ordination with other branch admins for their requirement, monitoring expenses, Solving employees queries and concerns
- Compliance management, procuring and renewing shop and establishment certificate, audit management, etc
- Petty cash handling, maintaining cashless transaction using petty card, cash vouchers, expense detail sheet, etc.
GET-Quality Engineer
George Maijo Industries Private Limited
06.2017 - 12.2017
- Created prototypes for testing purposes, refining designs based on feedback received.
- Conducted research to identify and develop innovative technologies.
- Evaluated current processes to identify areas of improvement and cost savings.
- Implemented quality control measures to maintain high standards in engineering work.
- All quality related aspects
- Prepared purchase order
- Prepared sale Order
- Maintained stock in ERP
- Purchasing stationary materials
- Handling support staffs
- Travel arrangement for service technicians
Education
MBA - Human Resource Management
Bharathiar University
Coimbatore06-2019
Bachelor of Engineering - Mechanical Engineering
Veltech
Chennai05-2016
High School Degree -
Nazareth Matriculation Higher Secondary School
Chennai05-2012
SSGC -
Vailankanni Matriculation Higher Secondary School
05-2010
Skills
- Content Development
- Research and Development
- Performance Improvement
- Content Editing and Reviewing
- Analytical Skills
Languages
Tamil
English
Awards
- Best Performer in RNR Bronze Award
- Best Performer in RNR Ace Player Award
Hobbies
- Travel and Explore
- Driving
- Music
Timeline
Process Developer
Genpact India Private Limited
10.2023 - Current
Process Associate
Genpact India Private Limited
03.2022 - 09.2023
State Coordinator Administration
Tata Motors Finance Limited
02.2020 - 04.2020
Admin Assistant
Piramal Capital and Housing Finance
01.2019 - 01.2020
GET-Quality Engineer
George Maijo Industries Private Limited
06.2017 - 12.2017
MBA - Human Resource Management
Bharathiar University
Bachelor of Engineering - Mechanical Engineering
Veltech
High School Degree -
Nazareth Matriculation Higher Secondary School
SSGC -
Vailankanni Matriculation Higher Secondary School
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