Aaliyah Alexander
Murfreesboro
Summary
Dynamic Customer Service Representative with a proven track record at Kroger, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Skilled in data entry and HIPAA compliance, I excel in high-pressure environments, ensuring patient-focused care and compassionate support. Committed to delivering exceptional service and fostering positive relationships.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Kroger
07.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Nursing
Belmont University
Nashville, TN05-2027
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- HIPAA compliance
- Medical terminology knowledge
- Vital signs monitoring
- Direct patient care
- Clinical documentation
- Patient-focused care
- CPR
- Compassionate caregiver
- First aid
- Adaptable
Certification
- CCMA License - March 2023
Timeline
Customer Service Representative
Kroger
07.2021 - Current
Nursing
Belmont University
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