Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aaliyah Caraballo

Chattanooga

Summary

Friendly and communicative, with natural aptitude for customer service and problem-solving. Familiar with essential customer service principles and proficient in handling inquiries and resolving issues efficiently. Committed to creating positive client experiences and fostering long-term customer relationships.

Overview

6
6
years of professional experience

Work History

Assistant Behavorial Health Technician

Cadas
07.2024 - Current
  • Documented patient progress accurately in electronic health records for continuity of care.
  • Provided empathetic support during crisis intervention situations, deescalating tensions and facilitating appropriate resolutions.
  • Assisted clients in developing essential life skills such as time management, problem-solving, and healthy coping mechanisms for long-term success.
  • Assisted in the development of customized discharge plans, ensuring smooth transitions from residential facilities to outpatient care or community support programs.
  • Maintained accurate client records to ensure continuity of care across different service providers within the facility or community support network.
  • Coordinated care with other professionals to provide clients with comprehensive support.
  • Taught substance abuse classes to help clients understand consequences of drug and alcohol use.
  • Collaborated closely with mental health professionals with treatment plan implementation.

Sales Associate

Nordstrom
07.2023 - 07.2024
  • Trained new associates on operational procedures and customer service standards.
  • Collaborated with team members to achieve sales targets and improve store performance.
  • Operated POS terminals and cash drawer balancing.
  • Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
  • Managed returns and exchanges, resolving customer issues promptly and professionally.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Delivery Driver

Amazon Wildebeest
10.2022 - 06.2023
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Delivered packages efficiently, ensuring timely arrival and customer satisfaction.
  • Monitored vehicle maintenance needs, ensuring reliability for daily operations and compliance with standards.
  • Delivered packages to customer doorsteps and business offices.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.

Pharmacy Technician

Synchrony Pharmacy
01.2022 - 10.2022
  • Assisted pharmacists in preparing prescriptions while adhering to safety protocols.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Entered and processed patients' prescriptions into internal system.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

Warehouse Associate

Amazon
08.2019 - 01.2022
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
  • Assisted in reducing product damage by properly handling and storing materials.
  • Assisted in receiving, stocking and distribution of merchandise.

Education

Associate of Applied Science - Medical Assistant

Virginia College
Chattanooga, TN
03-2018

Skills

  • Patient care
  • Vital signs monitoring
  • HIPAA compliance
  • Data entry
  • Multitasking
  • Work Coordination
  • Time management
  • Computer Literacy
  • Collaboration
  • Problem Solving
  • Critical Thinking
  • Leadership

Timeline

Assistant Behavorial Health Technician

Cadas
07.2024 - Current

Sales Associate

Nordstrom
07.2023 - 07.2024

Delivery Driver

Amazon Wildebeest
10.2022 - 06.2023

Pharmacy Technician

Synchrony Pharmacy
01.2022 - 10.2022

Warehouse Associate

Amazon
08.2019 - 01.2022

Associate of Applied Science - Medical Assistant

Virginia College

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Aaliyah Caraballo