Aaliyah Caraballo
Chattanooga
Summary
Friendly and communicative, with natural aptitude for customer service and problem-solving. Familiar with essential customer service principles and proficient in handling inquiries and resolving issues efficiently. Committed to creating positive client experiences and fostering long-term customer relationships.
Overview
6
6
years of professional experience
Work History
Assistant Behavorial Health Technician
Cadas
07.2024 - Current
- Documented patient progress accurately in electronic health records for continuity of care.
- Provided empathetic support during crisis intervention situations, deescalating tensions and facilitating appropriate resolutions.
- Assisted clients in developing essential life skills such as time management, problem-solving, and healthy coping mechanisms for long-term success.
- Assisted in the development of customized discharge plans, ensuring smooth transitions from residential facilities to outpatient care or community support programs.
- Maintained accurate client records to ensure continuity of care across different service providers within the facility or community support network.
- Coordinated care with other professionals to provide clients with comprehensive support.
- Taught substance abuse classes to help clients understand consequences of drug and alcohol use.
- Collaborated closely with mental health professionals with treatment plan implementation.
Sales Associate
Nordstrom
07.2023 - 07.2024
- Trained new associates on operational procedures and customer service standards.
- Collaborated with team members to achieve sales targets and improve store performance.
- Operated POS terminals and cash drawer balancing.
- Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
- Managed returns and exchanges, resolving customer issues promptly and professionally.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Delivery Driver
Amazon Wildebeest
10.2022 - 06.2023
- Operated vehicle safely in highly congested areas with no traffic violations.
- Delivered packages efficiently, ensuring timely arrival and customer satisfaction.
- Monitored vehicle maintenance needs, ensuring reliability for daily operations and compliance with standards.
- Delivered packages to customer doorsteps and business offices.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
Pharmacy Technician
Synchrony Pharmacy
01.2022 - 10.2022
- Assisted pharmacists in preparing prescriptions while adhering to safety protocols.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Entered and processed patients' prescriptions into internal system.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Warehouse Associate
Amazon
08.2019 - 01.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Assisted in reducing product damage by properly handling and storing materials.
- Assisted in receiving, stocking and distribution of merchandise.
Education
Associate of Applied Science - Medical Assistant
Virginia College
Chattanooga, TN03-2018
Skills
- Patient care
- Vital signs monitoring
- HIPAA compliance
- Data entry
- Multitasking
- Work Coordination
- Time management
- Computer Literacy
- Collaboration
- Problem Solving
- Critical Thinking
- Leadership
Timeline
Assistant Behavorial Health Technician
Cadas
07.2024 - Current
Sales Associate
Nordstrom
07.2023 - 07.2024
Delivery Driver
Amazon Wildebeest
10.2022 - 06.2023
Pharmacy Technician
Synchrony Pharmacy
01.2022 - 10.2022
Warehouse Associate
Amazon
08.2019 - 01.2022
Associate of Applied Science - Medical Assistant
Virginia College