Aamir Akram VK

• Responsibilities
• Led end-to-end solution design for strategic telecom transformation programmes, ensuring alignment between business objectives and technical implementation.
• Designed business workflows for Pole Repair, Pole Replacement, and Pole Test Rollback journeys within the Openreach ecosystem.
• Facilitated requirement elicitation workshops to identify business processes, functional requirements, and operational challenges, driving clarity for solution design.
• Collaborated with Business Analysts, Product Owners, Architects, Developers, QA teams, and Operations throughout the complete software development lifecycle.
• Developed comprehensive AS-IS and TO-BE process models using ARIS, enabling effective support for business transformation initiatives.
• Executed gap analysis and impact assessments for proposed system enhancements and process improvements, informing strategic decision-making.
• Created comprehensive AS-IS and TO-BE process models using ARIS to support business transformation initiatives.
• Performed gap analysis and impact assessments for proposed system enhancements and process improvements.
• Worked closely with development teams to clarify requirements during sprint execution and supported solution validation.
• Coordinated with stakeholders to review solution proposals, manage design changes, and ensure business sign-off.
• Resolved functional queries and validated business scenarios during User Acceptance Testing (UAT).
• Ensured solution designs adhered to enterprise architecture standards and business governance.
  Key Achievements
• Delivered solution designs supporting multiple Openreach transformation initiatives.
• Improved business process efficiency through optimized workflow design.
• Successfully supported migration from legacy systems to NGWFMT.
• Enhanced data quality through improved rollback validation logic.

• Managed service assurance activities across the OPTUS telecom voice network.
• Analysed SIP signalling and end-to-end call flows to diagnose voice service issues.
• Performed detailed root cause analysis for customer complaints and network incidents, facilitating effective resolution strategies.
• Coordinated with network operations teams to implement routing modifications, enhancing service reliability.
• Investigated scam call traffic, analysing abnormal calling patterns to identify and mitigate threats.
• Implemented network-level call blocking strategies to reduce fraudulent traffic.
• Successfully mitigated scam call traffic affecting the OPTUS network.
• Maintained incident documentation and supported post-incident reviews.

Worked with multiple cross-functional teams to ensure timely resolution of customer-impacting issues.

• Key Achievements
• Improved customer experience through proactive routing optimization.
• Reduced service disruption by resolving complex SIP signalling issues.

• Supported enterprise VoIP infrastructure for domestic and international telecom customers.
• Performed SIP signalling analysis using Wireshark.
• Supported Cataleya softswitch environments and managed routing configuration.
• Handled vendor onboarding, carrier provisioning, routing optimization, and traffic balancing.
• Executed route testing, quality analysis, codec troubleshooting, one-way audio analysis, and signalling diagnostics to maintain optimal network performance.
• Oversaw customer incidents, trouble tickets, SLA compliance, and Level-2 technical support to enhance customer satisfaction and resolution efficiency.
• Imported carrier rate sheets and monitored profitability.

• Maintained server uptime through proactive monitoring and incident response.
• Ensured server uptime by implementing proactive monitoring and effectively responding to incidents.
• Performed Linux administration, troubleshooting, performance optimisation, and server health monitoring.
• Installed and configured Apache, MySQL, Java, PHP, WordPress, Virtualmin, and Webmin.
• Executed Linux administration, troubleshooting, and performance optimisation to enhance server health.
• Managed Ubuntu hosting infrastructure and created documentation for operational procedures.