Aaron Morris
Knoxville
Summary
Dynamic automotive professional with extensive experience as an Owner/Operator at ACT Roadside Assistance. Proven track record in enhancing customer satisfaction through exceptional service and effective communication. Skilled in brake repairs, alignments, and other mechanical abilites demonstrating attention to detail and problem-solving abilities to ensure optimal vehicle performance and reliability.
Overview
2026
2026
years of professional experience
Work History
Owner/Operator
ACT Roadside Assistance
04.2021 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business for towing,roadside assistance, and mobile mechanic service calls.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Paying close attention to detail to ensure accurate repairs and maintenance.
- A natural inclination and understanding of how vehicles work.
Automotive Technician
Walmart Auto Center
09.2020 - 04.2021
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes.
- Performed oil changes, fluid checks and fills, tire rotations, light bulb replacements, battery replacements, and inspections.
- Removing, installing, repairing, and balancing tires.
- Greet customers, explain service options, and answer questions.
Brake & Alignment Technician
Les Schwab Tires
- Performed test drives on vehicles before inspection to assist with diagnosing problems and after inspection to confirm problem resolution.
- Assisted customers in understanding the importance of proper wheel alignment for optimal driving conditions.
- Interacted with customers to explain issues causing misalignment or damage to vehicle.
- Performing wheel alignments and tire rotations according to manufacturer specifications.
- Identifying and correcting alignment issues, including bent axles and worn components.
- Diagnosing and repairing brake systems on a variety of vehicles.
- Troubleshooting brake system issues and identifying potential problems.
- Communicating with customers about vehicle issues and repairs.
- Ensuring customer satisfaction with work performed.
Education
Certificate of Technical Studies - Welding
Salt Lake Community College
Salt Lake City, UT05-2014
Skills
- Communication and interpersonal skills
- Brake repairs
- Attention to detail
- Alignments experience
- Hand tools proficiency
- Vehicle repair
- Teamwork
- Customer service
- Problem-solving abilities
- Reliability
- Adaptability and flexibility
Timeline
Owner/Operator
ACT Roadside Assistance
04.2021 - Current
Automotive Technician
Walmart Auto Center
09.2020 - 04.2021
Brake & Alignment Technician
Les Schwab Tires
Certificate of Technical Studies - Welding
Salt Lake Community College
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