Railway professional prepared for responsibilities in train operations, safety, and coordination. Possesses track record of ensuring timely departures and arrivals while maintaining high safety standards. Focused on team collaboration and adaptable to changing operational needs. Skilled in route planning, communication, and problem resolution.
Overview
8
8
years of professional experience
Work History
Train Conductor
RJ Corman Railroad Services
03.2025 - Current
Communicated with train dispatchers to obtain and adjust directions.
Collaborated with fellow conductors to maintain high standards of professionalism while performing duties on board trains.
Facilitated clear communication between onboard staff and control center personnel to address any issues or delays promptly.
Maintained detailed records of train movements, incidents, and maintenance activities as required by company policy and federal regulations.
Conducted comprehensive safety briefings for crew members before each trip, promoting a culture of safety awareness among colleagues.
Enhanced passenger safety by conducting thorough pre-trip inspections and addressing potential hazards.
Evaluated track conditions during travel, reporting any abnormalities that could impact the safety or efficiency of train operations.
Maintained strict schedules for passengers and cargo.
Contributed to a positive work environment by fostering teamwork and collaboration among crew members.
Managed daily train operations, adhering to strict schedules and regulatory requirements.
Provided timely updates to passengers regarding schedule changes or delays, ensuring their satisfaction during travel interruptions.
Provided exceptional customer service, assisting passengers with boarding, seating, and luggage storage.
Assisted in emergency situations by providing first aid or coordinating response efforts when necessary.
Made public announcements on routes and delays.
Served as a mentor to new hires, sharing expertise in railway operations and helping them acclimate to the role quickly.
Ensured accurate ticket collection and fare enforcement, optimizing revenue for the company.
Inspected train in motion and stationary to determine proper functionality.
Signaled crew members, utilizing hand or flag signals, radio communications and lantern.
Prepared forms, required reports, switch lists and train orders daily.
Adapted routes and schedules based on weather conditions to prevent delays and alerted supervisors of changes.
Counter Representative
Ferguson Enterprises LLC
07.2024 - 01.2025
Greeted customers entering store with friendly demeanor and positive attitude, assessing customer needs and directing towards specific departments depending on interests.
Supported marketing initiatives by distributing promotional materials to customers during transactions.
Mentored new hires on company policies, procedures, and best practices for exceptional customer service delivery.
Managed inventory control, conducting stock adjustments and daily warehouse returns.
Assisted with store opening/closing procedures, ensuring a smooth transition between shifts.
Collaborated with team members to maintain a clean and organized workspace for optimal efficiency.
Enhanced customer experience by providing efficient and friendly service at the counter.
Handled cash registers accurately, minimizing discrepancies in daily reports.
Resolved complaints and issues with professionalism, maintaining a high retention rate.
Performed cash, card, and check transactions to complete customer purchases.
Created inviting environment for customers by maintaining store organization and cleanliness.
Monitored customers for signs of security concerns and escalated issues to management.
Picked and organized 45+ daily orders totaling $50K–$100K with 98% accuracy.
Certified in multiple forklift types; ensured zero incidents.
Military Police Investigator
US Army
06.2022 - 05.2024
Investigated security issues involving domestic violence, assault, and theft occurring on base among active military members.
Improved case resolution rates by conducting thorough investigations and utilizing advanced interrogation techniques.
Responded to 800+ incidents and investigations in between 2022-2024.
Reviewed facts of incidents to determine if criminal acts were involved.
Developed comprehensive incident reports that accurately detailed events, findings, and recommendations for further action.
Strengthened interagency relationships through regular communication and collaboration on joint investigations.
Managed sensitive cases involving military personnel with discretion and professionalism, maintaining confidentiality at all times.
Collaborated with local law enforcement agencies to share intelligence, resulting in successful joint operations.
Supported high-profile missions with expertly executed protective services, ensuring the safety of key personnel.
Maintained a strong knowledge of applicable laws and regulations governing Military Police Investigations.
Handled numerous criminal cases with impeccable attention to detail, resulting in accurate case resolutions.
Upheld code of conduct and maintained professionalism in stressful situations.
Upheld US Army dress and appearance regulations for professional appearance.
Served in on-call capacity for last-minute or late-night taskings from leadership.
Worked weekends and long hours in deployed locations to complete on-call taskings.
Responded to and assisted in medical emergencies.
Responded to reports of irregular activities and notified dispatcher for required emergency units.
Protected sensitive information by conducting thorough background investigations on individuals seeking security clearances.
Military Police Officer
US Army
07.2017 - 06.2022
Responded quickly to emergencies while exercising sound judgment under pressure, mitigating potential risks to personnel and property.
Maintained strict adherence to military law enforcement standards, resulting in a safe environment for personnel and civilians.
Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
Participated in anti-terrorism measures by identifying potential threats and taking appropriate action to mitigate risk.
Trained new Military Police Officers on proper procedures and protocols, improving overall unit readiness and effectiveness.
Monitored gate activities, controlled traffic, and responded to emergencies on base.
Conducted thorough investigations into criminal activity on base, leading to successful apprehension and prosecution of offenders.
Provided emergency response security, eliminating hazards, and potential dangers.
Managed traffic control operations, ensuring efficient flow of vehicles and reducing congestion on base.
Increased security at military installations by conducting regular patrols and monitoring surveillance equipment.
Utilized clear communication and interpersonal skills to build relationships with citizens.
Monitored crowded public areas and events to mitigate risk and promote safety.
Responded to emergency calls to provide assistance to citizens in need.
Facilitated smooth transition of information between shifts, ensuring continuous operational awareness.
Conducted thorough investigations into minor infractions, ensuring fair and disciplined environment.
Enhanced situational awareness during emergency situations through effective communication with fellow officers and command staff.
Utilized surveillance equipment to monitor security of personnel and property.