Aaron Ward
McKenzie
Summary
Dedicated service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Carpenter
Calvary Construction
11.2024 - Current
- Organized project work by reading blueprints and assessing job specifications to determine optimal plans.
- Checked measurements and completed accurate cuts to prevent materials waste and maintain cost controls.
- Followed established job site safety regulations and maintained safe and clean work area.
- Completed installations of building structures, trim, flooring and cabinetry.
- Measured materials to determine sizes and quantity required for construction project.
Insurance Agent
Direct Auto Insurance
11.2023 - 11.2024
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Maintained high standards of customer service by building relationships with clients.
Carpenter
Calvary Construction
03.2020 - 11.2023
- Organized project work by reading blueprints and assessing job specifications to determine optimal plans.
- Checked measurements and completed accurate cuts to prevent materials waste and maintain cost controls.
- Followed established job site safety regulations and maintained safe and clean work area.
- Completed installations of building structures, trim, flooring and cabinetry.
Team Leader
MTD Products Inc.
07.2017 - 01.2020
- Mentored and guided employees to foster proper completion of assigned duties.
- Supported office business development and customer service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Facilitated training for associates through daily coaching and regular performance appraisals.
Server Shift Leader
The Fresh Market
10.2016 - 06.2017
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Provided front-of-house manager with detailed customer metrics to inform stock ordering, reducing food waste and increasing profits.
Carpenter
Straightline Construction
10.2014 - 06.2016
- Planned and executed work with proper tools and materials to maximize productivity.
- Followed established job site safety regulations and maintained safe and clean work area.
- Completed installations of building structures, trim, flooring, and cabinetry.
- Read and interpreted blueprints to follow specifications of projects.
- Discarded debris and disposed waste to maintain cleanliness and quality standards.
- Measured, drilled and sawed materials to perform successful home improvements.
Carpenter
Blevins Construction
06.2012 - 09.2014
- Planned projects by identifying necessary equipment, tools and required assistance.
- Installed drywall, ceilings, trim and fabricated replacement trim and moldings.
- Shaped or cut materials to specified measurements using hand tools, machines and power saws.
- Cut and installed insulation for residential and commercial buildings.
- Selected and ordered lumber or other required materials to keep inventory at sufficient levels.
Roofer
Crawford Roofing
08.2010 - 05.2012
- Precisely cut felt, shingles and strips of flashing to fit angles formed by walls, vents, and intersecting roof surfaces.
- Inspected roofs and identified deficiencies for repair cost estimation.
- Installed, repaired, and replaced single-ply roofing systems.
- Inspected problem roofs to determine best repair procedures.
Education
High school diploma -
Henry County High School
Paris, TNSkills
- Understanding Customer Needs
- Efficient and Detail-Oriented
- Needs Assessment
- Data Entry and Maintenance
- Customer Account Management
- Upbeat and Positive Personality
- Responding to Difficult Customers
- Microsoft Windows
- Customer Inquiry Response
- Customer Service and Assistance
- Time Management
- Speaking
Accomplishments
Tennessee State Life Lines License
Tennessee State Personal Lines License
Tennessee State Motor Club License
Timeline
Carpenter
Calvary Construction
11.2024 - Current
Insurance Agent
Direct Auto Insurance
11.2023 - 11.2024
Carpenter
Calvary Construction
03.2020 - 11.2023
Team Leader
MTD Products Inc.
07.2017 - 01.2020
Server Shift Leader
The Fresh Market
10.2016 - 06.2017
Carpenter
Straightline Construction
10.2014 - 06.2016
Carpenter
Blevins Construction
06.2012 - 09.2014
Roofer
Crawford Roofing
08.2010 - 05.2012
High school diploma -
Henry County High School
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