Aaryasavitri AM
Chennai
Summary
Professional IT support expert skilled in troubleshooting, system administration, and network management. Adept at driving team collaboration and adapting to dynamic environments. Known for reliability and delivering results through strong technical and interpersonal skills. Proficient with range of software and hardware solutions, ensuring seamless IT operations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior IT Support Engineer
Aaryasavitri
11.2021 - Current
- Implemented a centralized ticketing system to track, prioritize, and resolve IT support requests more efficiently.
- Provided expert-level technical assistance to end users, resolving complex issues in a timely manner.
- Streamlined IT support processes, resulting in faster issue resolution times and increased customer satisfaction.
- Served as a subject matter expert on various technical topics, frequently delivering presentations to senior leadership and other stakeholders.
- Optimized network performance through regular monitoring, analysis, and fine-tuning of settings.
Education
Meenakshi Girls Hr Sec School
Tirupattur, IndiaMaster of Computer Applications - Computer Programming
Sastra University
Thanjavur, India02-2024
Bachelor of Computer Applications - Computer Applications Development
Sastra University
Thanjavur, India02-2022
Training - Computer Engineering
SSN University
Chennai, India06-2021
Skills
- IT Incident management
- Virtualization technologies
- Project management
- Technical analysis
- Ticketing systems
- Linux certification
- Network support
- Microsoft Azure
- Active directory
- IP addressing and subnetting
Certification
Cisco Certified Linux
Cisco Certified Python
Languages
Tamil
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
French
Beginner (A1)
Timeline
Senior IT Support Engineer
Aaryasavitri
11.2021 - Current
Meenakshi Girls Hr Sec School
Master of Computer Applications - Computer Programming
Sastra University
Bachelor of Computer Applications - Computer Applications Development
Sastra University
Training - Computer Engineering
SSN University
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