Aathira C
Senior Technical Consultant
Chennai
Summary
Professional technical consultant with comprehensive expertise in delivering impactful solutions. Focused on team collaboration and driving results, adaptable to changing needs. Strong skills in troubleshooting production issues and project management. Reliable, analytical, and committed to continuous improvement
Overview
1
1
Certification
Work History
Senior Technical Consultant
WNS VURAM
- Enhanced software performance by identifying and resolving technical issues for clients.
- Led troubleshooting efforts for complex technical problems while maintaining a focus on client satisfaction throughout resolution processes.
- Increased client trust and maintained long-term relationships through exceptional communication and problem-solving skills.
- Implemented customized solutions, resulting in improved system efficiency and client satisfaction.
- Streamlined processes by designing and implementing automation tools, reducing manual labor efforts.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Collaborated with upper management to drive strategy and implement new processes.
Education
Bachelor of Engineering - Electronics And Instrumentation
Sri Ramakrishna Engineering College
04.2001 -
Skills
Business process improvement
Expert problem solving
Data analysis
Issue resolution/troubleshooting
Effective communication
Certification
Senior Technical Consultant Appian Certificate
Timeline
Bachelor of Engineering - Electronics And Instrumentation
Sri Ramakrishna Engineering College
04.2001 -
Senior Technical Consultant
WNS VURAM