Summary
Overview
Work History
Education
Skills
Certification
Assessments
Timeline
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Abbagale Greene

Johnson City,TN

Summary

Efficient Administrative Assistant with solid foundation in providing clinical and administrative support in healthcare settings. Assist in patient care, manage medical records, and support office operations. Demonstrated skill in patient communication and multitasking in fast-paced environments.

Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Bartender/Server

Buffalo Wild Wings
05.2021 - 01.2024
  • Delivered exceptional customer service by anticipating needs and providing timely assistance.
  • Prepared and served a variety of beverages, ensuring high quality and consistency.
  • Maintained cleanliness and organization of the bar area, adhering to health and safety standards.
  • Collaborated with kitchen staff to ensure seamless service and timely food delivery.
  • Monitored inventory levels and assisted in ordering supplies to minimize shortages.
  • Engaged with guests to create a welcoming atmosphere and foster a loyal customer base.
  • Utilized POS system to process transactions accurately and efficiently at busy times.

Nanny (Full-time)

Care.com
03.2014 - 02.2022
  • Supervised children's daily activities, ensuring a safe and engaging environment.
  • Implemented educational games and activities that fostered cognitive development.
  • Assisted with homework and provided guidance on educational projects.
  • Maintained a consistent daily schedule for meals, naps, and playtime.
  • Promoted positive behaviors through effective communication and reinforcement strategies.
  • Organized playdates and outings to enhance social skills and community engagement.
  • Monitored children's health and development, reporting any concerns to parents.
  • Created a nurturing environment that encouraged emotional and social growth.
  • Managed multi-child households, adapting care strategies to meet individual needs.
  • Utilized effective conflict resolution skills to handle disputes among children.
  • Supported children's creativity through arts and crafts projects.

Medical Assistant/Secretary

Nelson Veterinary
01.2017 - 03.2021

Assisted in the preparation of exam rooms, ensuring cleanliness and readiness for patient visits.

  • Scheduled and confirmed appointments using electronic health record systems.
  • Maintained accurate patient records by inputting data and verifying information regularly.
  • Monitored and recorded vital signs of patients before examinations.
  • Provided support to veterinarians during examinations and minor procedures.
  • Communicated with pet owners about their pets' care instructions and medication needs.
  • Managed incoming phone calls, addressing inquiries and redirecting calls as necessary.
  • Coordinated follow-up appointments for patients requiring ongoing care.
  • Processed insurance claims and verified patient coverage for treatments.
  • Educated clients on clinic policies, services, and pet care best practices.
  • Executed inventory management processes, ordering supplies and medications as required.
  • Developed and implemented efficient office procedures to enhance workflow.

Assistant Manager

Menchies
10.2014 - 10.2018
  • Assisted in training new employees, ensuring adherence to company policies and service standards.
  • Coordinated inventory management processes, reducing waste and optimizing stock levels.
  • Processed customer transactions with accuracy, enhancing overall efficiency during peak hours.
  • Resolved customer complaints effectively, ensuring satisfaction and loyalty.
  • Implemented promotional strategies to boost product sales and drive customer engagement.
  • Maintained equipment and supplies, ensuring optimal functionality and compliance with health regulations.
  • Scheduled staff shifts to balance workforce needs and maintain service levels.
  • Conducted regular quality checks on products to ensure freshness and adherence to standards.
  • Collaborated with management to develop operational strategies that improved service delivery.
  • Trained and mentored team members to improve service efficiency and adherence to company standards.
  • Executed promotional events to drive customer engagement and increase store traffic.

Education

Bachelor of Administration - Business Administration And Management

Bryant & Stratton College
Online
05-2024

Associates degree - Radiology

University of Vermont
Burlington, VT
12-2017

High school diploma - undefined

University High School
Johnson City, TN
04.2014

Skills

  • Employee Management of 10 employees
  • Client Relationship Management
  • Excellent problem solving skills
  • Strong collaborative skills
  • Medical terminology
  • Document management
  • Childcare any ages
  • Authorized to work in the US for any employer
  • Customer Service
  • Veterinary experience
  • Microsoft Office
  • Administrative experience
  • Veterinary technician experience
  • Leadership
  • Medical terminology (3 years)
  • Animal care
  • Medical scheduling (4 years)
  • Medical records (4 years)

Certification

  • Bartender License March 2022 to May 2026
  • CPR Certification
  • First Aid Certification April 2019 to April 2026

Assessments

  • Customer focus & orientation — Proficient August 2021 Responding to customer situations with sensitivity Full results: Proficient
  • Bartending — Proficient May 2022 Understanding, pouring, and mixing drink orders Full results: Proficient
  • Food service: Customer situations — Proficient April 2023 Identifying and addressing customer needs in a food service setting Full results: Proficient
  • Administrative assistant/receptionist — Proficient September 2022 Using basic scheduling and organizational skills in an office setting Full results: Proficient
  • Medical receptionist skills — Proficient May 2023 Managing physician schedules and maintaining accurate patient records Full results: Proficient
  • Work style: Reliability — Proficient August 2022 Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Timeline

Bartender/Server

Buffalo Wild Wings
05.2021 - 01.2024

Medical Assistant/Secretary

Nelson Veterinary
01.2017 - 03.2021

Assistant Manager

Menchies
10.2014 - 10.2018

Nanny (Full-time)

Care.com
03.2014 - 02.2022

High school diploma - undefined

University High School

Bachelor of Administration - Business Administration And Management

Bryant & Stratton College

Associates degree - Radiology

University of Vermont
Abbagale Greene