Abbigail Self
Johnson City
Summary
Detail-oriented and versatile professional with experience in education, customer service, clerical support, and records management. Demonstrated proficiency in data entry, digital record keeping, customer communication, and administrative operations within fast-paced environments. Skilled at multitasking, maintaining confidentiality, problem-solving, and utilizing computer systems to improve organization and efficiency. Known for strong interpersonal skills, adaptability, and the ability to provide exceptional support to both clients and team members while maintaining accuracy and professionalism.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Teacher
Ballad Health Center for Early Learning
Johnson City, TN
05.2024 - Current
- Design and implement lesson plans aligned with curriculum standards to enhance student engagement and learning outcomes.
- Create a supportive classroom environment by establishing clear expectations and fostering positive relationships among students and staff.
- Monitor student progress through assessments and feedback, adapting instructional strategies to meet diverse learning needs.
- Collaborate with parents and guardians to ensure consistent communication regarding student performance and behavioral expectations.
Lead Teacher
Bright Horizons at Mission Health Child Development Center
Asheville, NC
03.2024 - 05.2024
- Incorporate opportunities for children to collaborate, think critically, and problem-solve
- Plan lessons to meet learning needs of both groups of and individual children
- Communicate effectively with parents about their child's progress, behavior, and challenges
Customer Service Representative
Citibank, NA
Johnson City, TN
11.2022 - 03.2024
- Provided exceptional customer service in a fast-paced credit card banking environment, resolving inquiries and concerns with efficiency and professionalism.
- Demonstrated proficiency in financial transactions, including account maintenance, balance inquiries, and dispute resolution.
- Leveraged strong communication skills to educate customers on financial products and services, resulting in increased customer satisfaction and product adoption rates.
Lead Teacher
Ballad Health HospiTots Childcare Center
Johnson City, TN
06.2022 - 11.2022
- Designed and implemented developmentally appropriate curriculum and activities, fostering a stimulating learning environment for toddler-aged children
- Monitored and assessed child progress, providing tailored feedback to parents and caregivers to support holistic development
- Cultivated strong relationships with families, promoting open communication and trust in the childcare community
Interim Lead Teacher
Ballad Health HospiTots Childcare Center
Johnson City, TN
02.2022 - 06.2022
- Assumed all responsibilities of a classroom teacher, including making executive decisions about how the classroom was presented, writing lesson plans, taking charge over the Teacher's Aides, and creating and following a daily schedule designed to benefit the children and aid in their development
- In addition to extra responsibilities, I still fulfilled all my duties as a Teacher's Aide
Teacher's Assistant
Ballad Health HospiTots Childcare Center
Johnson City, TN
09.2020 - 06.2022
- Assisted in the care and supervision of all children enrolled at the center whenever necessary, but mostly children aged 6 weeks to 3 years during various activities, including playtime, meals, and nap time, ensuring their safety at all times
- Helped maintain a positive and structured classroom environment and reinforce classroom rules and routines
- Assisted in implementing curriculum activities that promote cognitive, social, emotional, and physical development and foster creativity, problem-solving, and critical thinking skills
- Maintained a clean and safe environment for children by assisting with toileting, diapering, and feeding, and by also sanitizing surfaces and toys often
- Used education gained from my degree paired with online training to ensure that I was effectively communicating and teaching the children based off of their cognitive, social, emotional, and physical development
Academic Records Technical Assistant
East Tennessee State University Records Office
Johnson City, TN
01.2019 - 06.2020
- Demonstrated proficiency in maintaining and organizing academic records, ensuring accuracy and compliance with institutional policies
- Collaborated with faculty and administrative teams to facilitate smooth processes related to student enrollment, grading, and graduation procedures
- Utilized advanced knowledge of data management systems to streamline record-keeping processes and enhance efficiency
Education
Bachelor of Arts - Psychology
East Tennessee State University
Johnson City, TN01.2020
Skills
- Curricula development
- Safety awareness
- Conflict resolution
- Administrative support
- Confidential information handling
- Computer proficiency
- Written & verbal communication
Certification
Heartsaver® First Aid CPR AED, American Heart Association - Includes Heartsaver Total, Child CPR, AED, Infant CPR - Issued: September 2024 | Expires: September 2026
Languages
English
Native or Bilingual
American Sign Language
Limited Working
Timeline
Lead Teacher
Ballad Health Center for Early Learning
05.2024 - Current
Lead Teacher
Bright Horizons at Mission Health Child Development Center
03.2024 - 05.2024
Customer Service Representative
Citibank, NA
11.2022 - 03.2024
Lead Teacher
Ballad Health HospiTots Childcare Center
06.2022 - 11.2022
Interim Lead Teacher
Ballad Health HospiTots Childcare Center
02.2022 - 06.2022
Teacher's Assistant
Ballad Health HospiTots Childcare Center
09.2020 - 06.2022
Academic Records Technical Assistant
East Tennessee State University Records Office
01.2019 - 06.2020
Bachelor of Arts - Psychology
East Tennessee State University