Summary
Overview
Work History
Education
Skills
References
References
Timeline
Generic
Abby Mikel

Abby Mikel

Soddy Daisy

Summary

Dependable lead sales associate with several years of hands-on experience supervising sales department. Focused on boosting customer satisfaction and revenue. Seasoned in handling customer relations issues, providing feedback and coaching to sales team and monitoring and enforcing cash handling policies.

Overview

5
5
years of professional experience

Work History

Sales Lead

American Eagle Outfitters, Inc
Chattanooga
04.2024 - Current
  • Managed cash register operations using POS system and processed sales and returns.
  • Provided training sessions for new employees on sales techniques, procedures.
  • Maintained attractive merchandise displays to maximize purchases.
  • Resolved customer complaints in an efficient manner while maintaining quality standards.

Sales Lead (Keyholder)

LOFT
Chattanooga
08.2022 - Current
  • Establishing a well-rounded operationally, visually, and guest-oriented inclined team that successfully executes, coordinates, and upholds company standards.
  • Implemented a strong increase in store conversion, DPT, and UPT, with an average of a $101.74 DPT, a UPT of 3.5, & a conversion consistently in the 30%'s.
  • Recruited & trained on & off-season employees with successful results, especially operationally
  • Shipment leader, overseeing daily merchandise and leading monthly floorsets
  • Operationally centric, upholding LP auditing standards and guidelines, while training employees to do so.

Guest Lead

Altar'd State
Nashville
05.2023 - 10.2023
  • Overseeing daily sales goals, as well of averaging a $78 DPT (dollars per transaction), a 27% conversion, 100% VOG's (secret shopper scores), and 90% NPS (net per motor scores)
  • Exceeding $80k in sales per week on average
  • Reporting, Leveraging & Coaching team members around successful & impactful presentations that drive Top-Line Sales.
  • Averaging $300 SPH (sales per hour)
  • Exceeding goal of 50% segment success with an average of 60%
  • Recruited/Hired/Trained & Developed employees with proven successful results: Operationally & Guest Centric. Understanding P & L statements & Loss Prevention Practices that help guide backend profitability.

Brand Representative

Altar'd State
Chattanooga
05.2021 - 05.2023
  • Developed effective customer service skills
  • Exceeded personal daily sales goals
  • Executed strong selling behaviors, while delivering a consistent guest experience.
  • Shipment Captain; Worked with several operations managers to develop merchandising skills, having all new product pushed to the floor within shift hours.
  • Jewelry Captain; leaving no jewelry in backstock, having all jewelry pushed to the floor within 24 hours.

Dosbros
Hixson
07.2020 - 07.2022
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Mastered point-of-service (POS) computer system for automated order taking.
  • Followed procedures for safe food preparation, assembly and presentation.
  • Resolved complaints promptly and professionally.
  • Took initiative to find extra tasks when scheduled duties were completed.

Education

High School -

James Madison High School
Soddy Daisy, TN
01.2021

Skills

  • Time Management
  • Strong Problem Solver
  • Operationally-minded
  • Results Oriented
  • Self-Guided
  • Leader
  • Team Player
  • Responsible
  • Motivated
  • Career Driven
  • Professional
  • Self-Directed
  • Attention To Detail
  • Resourceful
  • Creative Leader
  • Visual merchandising
  • Employee training
  • Customer relationship management
  • Goal setting
  • Time management
  • Floor operations

References

  • Lindsay Cooksey, Former Interim Altar'd State Store Manager, (423) 362-9478
  • Jenna Phillips, Current store manager of CSC, (423) 503-7894
  • Aalijah West, Former Altar'd State Operations Manager, (423) 504-7076

References

References available upon request.

Timeline

Sales Lead

American Eagle Outfitters, Inc
04.2024 - Current

Guest Lead

Altar'd State
05.2023 - 10.2023

Sales Lead (Keyholder)

LOFT
08.2022 - Current

Brand Representative

Altar'd State
05.2021 - 05.2023

Dosbros
07.2020 - 07.2022

High School -

James Madison High School

Similar Profiles

CREATE PROFILE
Abby Mikel