Nidhi Vora
Chennai
Summary
Successful Account Management(ORF) Executive with over 9 years of demonstrated ability in delivering mission-critical results. Offering outstanding communication and cross-cultural team management skills. Entrepreneurial attitude for optimal profitability. Ambitious team leader adept at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives.
Overview
15
15
years of professional experience
Work History
ORF Executive
06.2019 - Current
- An end-to-end process of planning, executing, and getting the books printed to have stocks ready for sale in our warehouses
- Handling titles which need to be printed and stocked up in warehouse globally
- Getting various quote from Europe, Canada, US, Indian and Chinese printers
- Validating the quotes received and allotting the printing job to the best quoted printer
- Following up with the internal and external stake holders involved in the printing of the title.
ORF Associate
09.2014 - 05.2019
- Dealing with the end-to-end process of suppling the HS/S&T & Medical books to our end customer (retailers & distributors - PAN India)
- Handling Indian Retailers & Distributors (Pan INDIA E.g.: Flipkart, Jaypee, UBS, AIBH, CBS, Cloudtail, Repro etc.) Processing full end-to end process of Orders, Queries, Returns and issuing Credit Note for customers (Wholesalers/Retailer & Distributors) to provide the First Time Resolution and the best customer service
- Contact with technical team for technical issue or new changes in the system
- Co-ordinate with Internal Stake holders (Finance, Inventory, Warehouse and Sales team) for any customer query/issues and Co-ordinate with Credit Controller team on regular basis
- Understanding the customers' requirements, developing value-based solutions & leveraging market & competitive intelligence to help Sales achieve their targets (PAN India Level)
- Send regular status reports to stakeholders.
Catalog Associate
12.2009 - 09.2013
- Work on the item set up sheet provided by the vendor, Populating/procuring content for the product catalogs on the Amazon Web Site
- Interacting/coordinating with vendors and manufacturers, communicate with the Retail Team and the vendor for missing information as per the company's standard and Identifying and correcting errors/complaints, maintaining records of work received and work performed
- Quality Check and Audit the vendor input sheet as per company's standard and set up products up on the company's website
- Identifying and correcting the complaints and issues related to Warehouse/Customer Returns and give End to End resolution to all the Customer query raised by the Warehouse Associate seeking help of the Retail Team and the Vendor
- Trained and mentored the new folks on the floor and provide them assistance on fixing and giving end to end resolution to the query raised by the Warehouse associates
- Prepared presentation for new hires when hitting the floor, for teaching the standard procedure to be followed in the team while working TICKETS
- Fix all receiving issues faced by the Warehouse associates
- Understanding client requirements, developing value-based solutions & leveraging market & competitive intelligence to help customers to achieve their objectives
- Actively involved in process improvements.
Education
Bachelor of Science - Electronic Media -
M.O.P Vaishnav College for Women
05.2009
High School - undefined
Lady Andal Venkata Subba Rao Mat. Hr. Sec School
05.2006
Skills
- Vendor Management
- Data Auditing
- Internal Collaboration
- Problem Solving
- Account/Client Management
- Hands on experience on tools related to e-commerce
- RIGHTNOW Oracle Service Cloud (Incident Management)
- Database - ORACLE
- Project Management
- Staff Training
- Windows 2000 - 11
- MS Office
Accomplishments
- RMA alerts in the intervals at 15th day/28th day and last day are being sent to the customer. (But the details of the open lines/ISBN not going to the customer).
- Auto Credit Note mailer is also in progress
- Streamlined the West and North region customer issues once I took over and their issues have been sorted.
- To eliminate the manual intervention in updating claim tracker a request was raised to have few changes updated in the BO report.
- Managed a high-volume workload within a deadline-driven environment. Consistently met all benchmark all areas (speed, accuracy, volume).
- Revision of Sales Return Policy ideas shared to the management when the meeting was held on 11/26/18.
- Received number of appreciations from Internal & External Customer's, Stakeholders for remarkable performance and problem-solving skills
- High energy result oriented and detailed driven graduate with 9+ years' experience with Account/Client Management, Quality & Data Auditing expert to meet the standards of an ECommerce and a Publishing Industry.
- Have initiated reporting formats and process suggestion which have been implemented for the best practices to produce quality leads.
- Received number of appreciations from Internal & External Customer's, Stakeholders and Company for astounding performance and problem-solving skills.
Timeline
ORF Executive
06.2019 - Current
ORF Associate
09.2014 - 05.2019
Catalog Associate
12.2009 - 09.2013
Bachelor of Science - Electronic Media -
M.O.P Vaishnav College for Women
High School - undefined
Lady Andal Venkata Subba Rao Mat. Hr. Sec School
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