ABDULLAH ASIQ
Chennai
Summary
Dynamic and results-oriented Customer Support Specialist with over 3 years of experience delivering exceptional service across multiple channels, including phone, email, chat, and ticketing platforms. Expertise in navigating high-volume support environments while effectively resolving complex customer issues and driving customer satisfaction. Proficient in CRM and helpdesk tools such as Salesforce and Freshdesk, with strong communication, problem-solving, and conflict resolution skills that consistently improve CSAT scores and first-contact resolution rates. A collaborative team player dedicated to enhancing operational efficiency through knowledge base documentation and process improvements.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Business Development Executive
Apanoit Smart Home LLC
06.2023 - Current
- Bring devices together for more personalised help around the home. Create automations to simplify everyday tasks tailored to your needs.
Team Leader
Tech Mahindra
01.2022 - 05.2023
- Project Manage with 1.5 years of experience in handling multiple projects in the BFSI domain right from quality training to operations division.
- Applying analytical and problem-solving skills to meet clients' varied demands within strict deadlines. Ensures timely completion of identified goals.
Customer Support Specialist
Hexaware Technology
09.2020 - 12.2021
- Submitting proposals, making presentations, handling questions and negotiating in closing the business.
Education
Bachelor of Engineering - Aeronautical Engineering
KUMARAGURU COLLEGE OF TECHNOLOGY
Coimbatore09-2020
HSC - Computer Science
VELUMANICKAM HIGHER SEC SCHOOL
Ramanathapuram01.2016
SSLC - Mathematics
KENDRIYA VIDYALAYA
Rameshwaram01.2014
Skills
- Proficient in MS Office data analysis
- Quality management
- Project coordination
- Interactive prototyping
- Critical thinking and analysis
- Stress management and time efficiency
- Attention to detail
- Sales and marketing
- Customer service
- Operations
- Customer satisfaction
Certification
CAMBRIDGE ENGLISH
DIPLOMO IN MS OFFICE
Additional Information
"Basic English speaker with Cambridge A1 certification. Able to understand and communicate in simple English, suitable for entry-level roles requiring basic interaction with English-speaking customers or teams."
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Urdu
Advanced (C1)
Timeline
Business Development Executive
Apanoit Smart Home LLC
06.2023 - Current
Team Leader
Tech Mahindra
01.2022 - 05.2023
Customer Support Specialist
Hexaware Technology
09.2020 - 12.2021
Bachelor of Engineering - Aeronautical Engineering
KUMARAGURU COLLEGE OF TECHNOLOGY
HSC - Computer Science
VELUMANICKAM HIGHER SEC SCHOOL
SSLC - Mathematics
KENDRIYA VIDYALAYA
PROJECT
* EXPERIMENTAL ANALYSIS AND MANUFACTURE OF GREEN COMPOSITE
To study the tensile properties of green composite) (2017).
*DESIGN AND FABRICATION OF PNEUMATIC AIR ENGINE
(Fabrication process of pneumatic Engine) (2020)
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