Abigail Clark
Chattanooga,TN
Summary
Dedicated retail professional with a focus on delivering exceptional customer service. Proven track record in effectively managing store floor operations, promptly addressing customer inquiries, and resolving issues with a customer-centric approach. Developed strong interpersonal skills through daily interactions, fostering a positive and welcoming shopping environment. Recognized for the ability to handle challenging situations with tact and diplomacy, consistently achieving high levels of customer satisfaction. Single-handedly managed and curated the toy store department, showcasing organizational prowess and attention to detail. Implemented strategic pricing strategies to enhance sales and profitability. Proficient in cash handling, maintaining secure registers, and reconciling daily sales reports. Committed to maintaining an organized and aesthetically pleasing store layout to elevate the overall customer shopping experience.
Overview
1
1
year of professional experience
26
26
years of post-secondary education
3
3
Certifications
Work History
Processor/Cashier
The Samaritan Center
10.2023 - Current
- Managed the store floor, addressing customer issues, requests, and inquiries promptly and professionally
- Developed strong interpersonal skills through daily interactions with customers, ensuring a positive and welcoming shopping environment
- Proven ability to handle challenging situations with a customer-centric approach, resulting in high customer satisfaction levels
- Single-handedly managed and stocked the entire toy store department, showcasing strong organizational and multitasking skills
- Implemented strategic pricing strategies to maximize sales and profitability
- Maintained an organized and aesthetically pleasing store layout to enhance the overall customer shopping experience
- Responsible for handling cash, checks, and credit card transactions with accuracy and integrity
- Proficient in counting back change, maintaining a secure cash register, and reconciling daily sales reports.
Garden Associate
Elder's Ace Hardware
05.2023 - 08.2023
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
- Worked outdoors in weather conditions to care for plants and serve customers
- Maintained walkways and paths throughout gardens for safe navigation
- Restocked shelves with new plants each day and rotated stock for optimal appearance
- Maintained plant health and attractiveness with proper sunlight, water, and nutrition
- Completed opening, closing, and shift change tasks efficiently to keep store ready for guests
- Identified and controlled pests and diseases to keep gardens healthy
- Listened to customer needs and desires to identify and recommend optimal products
- Engaged in friendly conversation with customer to better uncover individual needs
- Prioritized helping customers over completing other routine tasks in store
- Provided exceptional services and pleasant shopping experiences to retail customers
- Managed efficient cash register operations
- Recommended complementary purchases to customers, increasing revenue.
Retail Associate/Customer Service
Express Clothing Store
03.2023 - 05.2023
- Maintained clean sales floor and straightened and faced merchandise
- Greeted customers, helped locate merchandise, and suggested suitable options
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Helped customers complete purchases, locate items, and join reward programs
- Answered questions about store policies and addressed customer concerns
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance
- Refunded payments for returned items, processed exchanges, and offered store credit to achieve customer satisfaction
- Greeted customers and helped with product questions, selections, and purchases
- Balanced and organized cash register by handling cash, counting change, and storing coupons
- Used POS system to process sales, returns, online orders, and gift card activations
- Utilized upselling techniques to promote additional products and increase sales
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
- Engaged in friendly conversation with customer to better uncover individual needs
- Listened to customer needs and desires to identify and recommend optimal products.
Education
High school diploma -
Hamilton County Virtual Instructional Program
08.2020 - 05.2023
Associate of Science - Pre-Medicine
Chattanooga State Community College
Chattanooga, TN 05.2001 - Current
Skills
Exceeding Customer Expectationsundefined
Certification
Driver's License
Timeline
Processor/Cashier
The Samaritan Center
10.2023 - Current
Garden Associate
Elder's Ace Hardware
05.2023 - 08.2023
Retail Associate/Customer Service
Express Clothing Store
03.2023 - 05.2023
High school diploma -
Hamilton County Virtual Instructional Program
08.2020 - 05.2023
Associate of Science - Pre-Medicine
Chattanooga State Community College
05.2001 - Current
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