Abigail Eggen
Memphis
Summary
Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
House of Aglaia Salon
Germantown
10.2021 - Current
- Answering the phone.
- Returning voicemails.
- Dealing with clients.
- Selling products.
- Organizing products.
- Light housekeeping.
- Scheduling appointments.
- Processing information and transactions.
Restaurant Hostess
Olympic steak and pizza
Oakland
04.2021 - 10.2021
- Greeted customers and escorted them to their tables.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Balanced cash register at end of shift according to established procedures.
- Communicated with kitchen staff regarding customer feedback or complaints.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
Event Server
The Country Place
Moscow
03.2017 - 04.2021
- Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Removed and replaced dirty dishes and utensils to maintain table settings.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Engaged pleasantly with patrons and delivered information on beverage specials to encourage positive dining experience.
- Assisted in setting up banquet tables and chairs for events.
- Portioned, plated and garnished menu items to meet company standards.
- Adhered strictly to sanitation policies while performing job duties such as washing hands regularly between tasks.
Education
High School Diploma -
Home Life Academy
Memphis, TN05-2022
Skills
- Scheduling appointments
- Customer service
- Product organization
- Transaction processing
- Conflict resolution
- Professional phone etiquette
- Data entry
- Front desk operations
- Basic housekeeping
- Time management
- Client communication
- Inventory management
- Team collaboration
- Task prioritization
- Guest relations
- Teamwork and collaboration
- Multitasking and organization
- Detail-oriented
- Hospitality services
- Supply ordering
- Customer assistance and interaction
- Appointment confirmation
- Payment processing
- Multitasking and prioritization
- Adaptability
- Problem-solving abilities
- Flexibility
- Continuous improvement
Timeline
Front Desk Receptionist
House of Aglaia Salon
10.2021 - Current
Restaurant Hostess
Olympic steak and pizza
04.2021 - 10.2021
Event Server
The Country Place
03.2017 - 04.2021
High School Diploma -
Home Life Academy