Abigail Gervasio
Nashville
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced environments. Successful at handling different customer based situations with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server/Waiter
Topgolf
Nashville
06.2022 - Current
- Serving food and beverages while maintaining high quality table service
- Build strong rapport with guests through friendly and professional service as willingness to accommodate special requests.
- Served couples up to large parties (20 guests)
- Work large events for the company (Setting up buffets/closing down, handling large volume orders/work.)
- Resolved complaints quickly and efficiently while keeping the customer's best interests in mind.
- Prepared and served special orders to individuals with food allergies or special diets.
- Served high quality cocktails at bar through expert use of applicable alcohols, glassware, fruit, and decorations
- Was attentive to guests throughout their whole experience.
Server/Waiter
MStreet Entertainment Group - Tavern
Nashville
01.2022 - 06.2022
- Serving food and beverages while maintaining high quality table service
- Build strong rapport with returning guests through friendly and professional service as willingness to accommodate special requests.
- Served couples up to large parties (20 guests)
- Resolved complaints quickly and efficiently while keeping the customer's best interests in mind.
- Prepared and served special orders to individuals with food allergies or special diets.
- Served high quality cocktails at bar through expert use of applicable alcohols, glassware, fruit, and decorations
Personal Trainer and Group Fitness Instructor
UFit Fitness Studio
Greenwood
09.2019 - 12.2021
- Lead trainer at U Fit Fitness Studio.
- Work with a wide range of clients, anywhere from weight loss, flexibility/mobility, and muscle gain.
- Clients age ranges from 10-75
- Completed my personal training certification through ACE, a nutrition certification, as well as a mindset certification through Coach Kasey Jo.
- Currently train one on one as well as multiple group classes.
- Mentoring/Training new Personal trainers as they come on board through weekly meetings as well as access to my phone number in case any issue arises.
Personal Training Counselor
LA Fitness
Indianapolis
04.2019 - 09.2019
- Set up calls/consultations to discuss training programs for members.
- Explained pricing and program options to possible clients.
- Assist members in discovering physical goals, and matching them with a program and trainer to help accomplish those goals.
- Serviced current clients to help with any concerns, and check in with them regularly to insure they are content with their training experiences.
Helped Operations Manager
LA Fitness
Indianapolis
10.2017 - 03.2019
- Greeted members by name as they checked in the gym on a daily basis
- Serviced member accounts and resolved issues with billing, cancellations, and other concerns
- Helped Operations Manager with daily operational functions such as collecting payments, directing guests, and keeping facility maintained
Cashier/Waitress
Jaggers
Greenwood
05.2015 - 09.2015
- Greeted customers, took orders, ran food, completed closing and opening tasks, prepped food, made sure guests were satisfied with their order/service.
Education
High School Diploma -
Roncalli High School
Indianapolis, IN05.2017
Some College (No Degree) -
IUPUI
Indianapolis, INSkills
- Personal Training
- Program Development
- Customer relationship management
- Problem solving
- Exceptional customer service
- Adaptability in training
- Leadership skills
Certification
- CPR Certification, Present
- Certified Personal Trainer, Present
- Certified Fitness Instructor, Present
- Nutrition Certification, Present
- Health-Mindset Coaching Certification, Present
- TABC, 02/01/22 to 02/01/27
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Server/Waiter
Topgolf
06.2022 - Current
Server/Waiter
MStreet Entertainment Group - Tavern
01.2022 - 06.2022
Personal Trainer and Group Fitness Instructor
UFit Fitness Studio
09.2019 - 12.2021
Personal Training Counselor
LA Fitness
04.2019 - 09.2019
Helped Operations Manager
LA Fitness
10.2017 - 03.2019
Cashier/Waitress
Jaggers
05.2015 - 09.2015
High School Diploma -
Roncalli High School
Some College (No Degree) -
IUPUI