Abigail Grant-Butler
Memphis
Summary
Dynamic customer service professional with extensive experience at Microsoft, excelling in team leadership and sales support. Proven track record in enhancing customer satisfaction through strong problem-solving skills and effective communication. Adept at multitasking and adapting to change, consistently achieving performance goals while fostering positive client relationships.
Overview
8
8
years of professional experience
Work History
Senior Retail Customer Service & Sales Advisor
Flow
St. Ann
06.2021 - 12.2024
- Engaging with customers via phone, email, chat, or in person to address inquiries, provide product (Internet) information, and resolve issues.
- Promoting and selling Flow's products and services, helping customers select the best options for their needs, and achieving sales targets.
- Handling customer complaints and concerns efficiently, ensuring customer satisfaction by providing timely and effective solutions.
- Working with team members and other departments to ensure smooth operations and excellent service delivery.
- Participating in training sessions to enhance skills and knowledge about the company's offerings.
Commercial Customer Service Manager
Microsoft (Contractor)
Kingston
01.2019 - 05.2021
- Supervise and mentor the customer service team, providing guidance and product support to enhance performance
- Prepare regular reports on team performance and customer feedback for management review
- Assisted organizations with selling various Microsoft products through inbound and outbound calls
- Supported the outside sales team by providing technical support and application information
- Engaged with customers to understand their needs and offer appropriate solutions
Customer Service Chat Representative
Amazon (Contractor)
Kingston
03.2017 - 01.2019
- Met and exceeded daily service quality and performance goals through chat support
- Followed scripts to maintain effective chat control
- Completing jobs effectively using systems such as CRM and Zendesk
- Deescalated aggressive customer behaviour with composure and professionalism
- Engaged with customers to understand needs, resolve issues, and answer product questions
Education
Certificate in Sales -
Flow Foundation
St. Ann, Jamaica08.2022
Certificate in Customer Service -
Flow Foundation
St. Ann, Jamaica08.2022
Certificate in Training for professionals -
Flow Foundation
St. Ann, Jamaica08.2022
High School Diploma -
Spanish Town High School
Spanish Town, St. Catherine, Jamaica06.2015
Skills
- Excellent communicator
- Interpersonal skills
- Strong problem-solving skills
- Attention to detail
- Proficient in customer service
- Sales techniques
- Ability to multitask
- Ability to remain calm under pressure
- Adapt to changes
- People person
- Customer service
Hobbies and Interests
- Gaming
- Singing
- Acting
- Socializing
Timeline
Senior Retail Customer Service & Sales Advisor
Flow
06.2021 - 12.2024
Commercial Customer Service Manager
Microsoft (Contractor)
01.2019 - 05.2021
Customer Service Chat Representative
Amazon (Contractor)
03.2017 - 01.2019
Certificate in Sales -
Flow Foundation
Certificate in Customer Service -
Flow Foundation
Certificate in Training for professionals -
Flow Foundation
High School Diploma -
Spanish Town High School
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