Summary
Overview
Work History
Education
Skills
Timeline
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Abigail Hayes

Knoxville

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

8
8
years of professional experience

Work History

District Manager

Scooters Coffee
07.2021 - Current
  • Supervised various locations, enforcing high-quality standards of operation.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
  • Built relationships with customers and community to establish long-term business growth.

Team Leader

Chick-fil-A
06.2017 - 05.2021
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.

Education

High School Diploma -

Bearden High School
Knoxville
05-2020

Skills

  • Leadership skills
  • Strategic planning
  • Decision-making
  • Customer service
  • Employee scheduling
  • Training and coaching
  • Staff management
  • Operations management
  • Customer complaint resolution
  • Attention to detail

Timeline

District Manager

Scooters Coffee
07.2021 - Current

Team Leader

Chick-fil-A
06.2017 - 05.2021

High School Diploma -

Bearden High School

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Abigail Hayes