Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Abigail McKinley

Murfreesboro

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication, and focused solutions. Expert at finding win-win solutions.

Overview

9
9
years of professional experience

Work History

Call Center Representative

Eyecare Plus
Murfreesboro
03.2025 - Current
  • Handled inbound customer calls to resolve inquiries and issues efficiently.
  • Maintained accurate records of customer interactions in the CRM system.
  • Provided product information to assist customers with purchasing decisions.
  • Monitored call queues to ensure timely response and service levels.
  • Escalated complex issues to supervisors for resolution and support.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Engaged actively with callers, confirming or clarifying information and diffusing anger.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
  • Assisted customers with navigating the company's website to locate desired information or items for purchase.
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Performed outbound calling campaigns to promote new products or services.
  • Maintained records of customer interactions, transactions, comments and complaints.
  • Updated databases with new and modified customer data.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Provided accurate information regarding products and services while upselling additional products when appropriate.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Managed customer accounts and updated information in the CRM system.
  • Educated clients on coverage options and policy details effectively.
  • Developed strong relationships with clients by providing exceptional customer service.
  • Navigated computer system to look up customer information and update policies.
  • Facilitated communication between customers and third-party service providers.
  • Compiled and maintained accurate records of customer policies, transactions, and correspondence.
  • Corresponded with insured or agent to obtain information or inform of account status or changes.
  • Processed insurance policy changes and updates accurately and efficiently.
  • Handled modification and updating of policies.

Order Picker

Amazon Warehouse
Murfreesboro
09.2024 - 02.2025
  • Use a handheld device identify products and scan barcodes
  • Deliver totes to conveyor belts
  • Constant walking, bending, ladder climbing, and lifting.
  • Operated handheld scanners to locate and pick customer orders efficiently.
  • Maintained cleanliness and organization of the work area to ensure safety.
  • Followed safety protocols to minimize risks while handling heavy merchandise.
  • Inspected products for quality before packing to meet company standards.
  • Adapted to changing priorities in a fast-paced warehouse environment daily.
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Picked up heavy objects using proper lifting techniques to avoid personal injuries.
  • Utilized scanning equipment for picking, packing and shipping orders.
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Confirmed items picked for orders by keying codes into system.
  • Achieved productivity and accuracy standards to meet company guidelines.
  • Limited damage to products and orders by using care when choosing items.
  • Ensured that all safety regulations were followed while performing work duties.
  • Organized warehouse shelves according to item size, type, style, color or product code.
  • Provided assistance in maintaining a clean working environment within the warehouse.
  • Assembled boxes or other containers and packed items carefully to ensure safe shipment.
  • Packaged fragile items with protective padding to prevent damages during shipments.
  • Read orders to ascertain catalog numbers, sizes and quantities of merchandise.
  • Transported products between storage areas manually or using material handling equipment.
  • Packed and prepared orders for shipping, ensuring items were securely wrapped.
  • Maintained flexibility to rotate through different picking zones as required by management.
  • Adhered to quality control standards by inspecting products for damage before packing.
  • Demonstrated attention to detail in selecting correct item sizes, colors, and quantities.
  • Utilized RF scanner to accurately locate and pick various products from warehouse shelves.
  • Adhered to company policies and procedures to maintain a safe and efficient working environment.
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Read orders to obtain item numbers and located merchandise in bins or on shelves.
  • Placed products on conveyors for final wrapping and shipment.
  • Selected products and items from shelves and pallets for customer orders.
  • Participated in training sessions to improve picking techniques and learn new technologies.
  • Used handheld scanners to key in data for packages.
  • Promoted workplace safety and smooth production by keeping workspaces clean, organized, and free of hazards.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Stocked shelves, racks, and bins with new or transferred merchandise.

Room Attendant

Embassy Suites by Hilton
Murfreesboro
01.2024 - 09.2024
  • Clean vacant dirty rooms for incoming guests including changing and making beds, pulling trash, and cleaning/restocking bathrooms and suites
  • Service stay-over guests by pulling trash, dirty laundry or linen, and restocking amenities
  • Keep service cart stocked and clean
  • Maintaining a positive and comfortable stay experience for guests
  • Cleaned and sanitized guest rooms following hotel standards.
  • Prepared rooms with fresh linens and necessary amenities.
  • Restocked supplies in storage areas and guest rooms efficiently.
  • Reported maintenance issues to ensure guest comfort.
  • Assisted guests with requests for additional items or information.
  • Collaborated with housekeeping team to maintain workflow efficiency.
  • Adhered to safety protocols while handling cleaning chemicals and equipment.
  • Cleaned guest rooms and bathrooms to ensure they met hotel standards, including dusting surfaces, vacuuming carpets, mopping floors, changing bed linens, and restocking bathroom supplies.
  • Replenished amenities in guest rooms such as soap, shampoo, writing materials, and towels.
  • Responded quickly to guest requests for additional items or services within scope of service offered by the hotel.
  • Demonstrated excellent customer service skills when interacting with guests throughout their stay.
  • Set up housekeeping carts with appropriate supplies for each room assigned on daily basis.
  • Followed safety procedures while handling cleaning products and operating equipment like vacuum cleaners.
  • Inspected rooms for safety hazards and working conditions of equipment to report repair needs to maintenance team.
  • Vacuumed, dusted and polished furniture in common areas, hallways and waiting areas at elevators.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Managed linen cart by keeping neat and organized.
  • Responded quickly to guest inquiries and delivered linens and personal care items upon request.
  • Stocked linen closets with fresh supplies of sheets, towels and other linens as required.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Reported lost-and-found items promptly to the supervisor or manager on duty.
  • Swept hallways, lobbies, stairwells, elevators, restaurants, lounges and other public areas as needed.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Attended regular training sessions conducted by supervisors on topics related to hospitality industry standards.
  • Prepared checklists for daily assignments ensuring that all tasks have been completed correctly.
  • Locked guest rooms after performing housekeeping services and maintained complete security.
  • Checked for damage to walls or furniture and reported any issues to the supervisor.
  • Organized supplies for use based on expected customer needs.
  • Assisted other departments with special projects when asked by the supervisor or manager.
  • Adhered strictly to health regulations regarding sanitation practices in accordance with OSHA guidelines.
  • Provided guests with information about local attractions and services using a variety of resources.
  • Sanitized and cleaned sinks, mirrors, toilets and showers.
  • Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Communicated with customers about requests for additional supplies or cleaning services.
  • Communicated with maintenance team on damages to repair.
  • Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
  • Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Inspected furniture for damage or stains in between guest stays.
  • Delivered ironing boards, baby cribs and rollaway beds to guests' rooms.
  • Cleaned and returned vacant rooms to occupant-ready status.
  • Welcomed guests, provided answers to questions and anticipated guests' service needs.
  • Delivered extra linens, paper products and toiletries to guests.
  • Delivered items requested by guests such as extra pillows or blankets in a timely manner.
  • Inspected vacant rooms for repairs or renovations needed before assigning them to new guests.
  • Replenished each guest room with water glasses, toiletries and paper products.
  • Folded laundry items such as sheets and towels according to established standards.
  • Followed manufacturer instructions for using chemicals and equipment to avoid burns, injuries and workplace accidents.
  • Ensured that all appliances were in proper working order by testing them regularly.
  • Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
  • Adhered to daily cleaning schedules and updated as needed based on demand.
  • Supplied extra towels and toiletries when requested to optimize guest comfort.
  • Reported damage or theft of hotel property to management.
  • Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
  • Sorted and counted linens and organized in storage areas.

Shift Manager

RaceTrac Petroleum, Inc.
Murfreesboro
03.2022 - 01.2024
  • Greet guests
  • Resolve guest issues
  • Operate the cash register
  • Stock inventory
  • Maintain inside and outside cleanliness with a 30min running time schedule
  • Cook pizza, sandwiches, and maintain the roller grill
  • Close the kitchen and prep
  • Lottery and cigarette inventory
  • Verify and unload trucks of inventory
  • Change gas prices
  • Supervised daily operations to ensure efficient store functionality.
  • Trained and mentored team members on customer service standards.
  • Managed inventory levels and coordinated stock replenishment processes.
  • Implemented safety protocols and conducted regular safety inspections.
  • Resolved customer complaints to enhance overall satisfaction.
  • Maintained cleanliness and organization of the store environment.
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Helped employees accomplish tasks during peak periods.
  • Inspected work areas regularly for cleanliness and organization standards.
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
  • Coached employees on interactions with customers to drive exceptional service.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Communicated with other shift managers to facilitate continuum of customer service.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Enforced safety standards throughout the store including proper use of equipment.
  • Responded quickly and effectively to emergency situations as they arose.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Resolved conflicts between staff members in a professional manner.
  • Directed and led employees and team members on effective operations, methods and procedures.
  • Reported employee behavioral issues, losses and customer complaints to upper-level management.
  • Taught staff upselling techniques to meet revenue targets.
  • Reinforced rules to promote superior employee performance.
  • Performed regular price checks to ensure accuracy in pricing throughout the store.
  • Analyzed sales data to identify trends and areas for improvement.
  • Ensured compliance with food safety regulations and quality standards.
  • Maintained cleanliness and organization of work area.
  • Identified needs of customers promptly and efficiently.
  • Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
  • Upheld company standards and compliance requirements for operations.
  • Investigated customer complaints regarding merchandise quality or availability promptly.
  • Enhanced operations and boosted productivity through employee training, coaching and assignments.
  • Ensured compliance with health and safety regulations.
  • Resolved conflicts between employees or customers in a professional manner.
  • Trained new employees on company policies, procedures, and job responsibilities.
  • Delegated tasks to multiple employees while maintaining efficient workplace.
  • Assigned tasks to employees and monitored productivity, performance and task completion.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Conferred with management and subordinates to resolve problems or complaints.
  • Prepared operations data to produce comprehensive reports to management.

Amazon Fulfillment Associate

Amazon.com
Murfreesboro
08.2021 - 03.2022
  • Use a handheld device identify products and scan barcodes
  • Deliver totes to conveyor belts
  • Constant walking, bending, ladder climbing, and lifting.
  • Packed and labeled products for efficient shipment.
  • Conducted quality checks on incoming and outgoing shipments.
  • Maintained clean and organized work areas for safety compliance.
  • Followed standard operating procedures for all fulfillment activities.
  • Operated handheld scanners to track merchandise throughout fulfillment process.
  • Filled orders according to defined standards using standard picking system.
  • Followed proper packaging requirements depending on order size and type.
  • Accepted, processed and quickly filled orders.
  • Verified orders for accuracy and completeness, ensuring all necessary components were included.
  • Loaded items onto pallets or into containers for shipment.
  • Located merchandise from shelves and storage areas to fill orders.
  • Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
  • Inspected incoming materials for quality assurance purposes.
  • Monitored stock levels and notified supervisor when supplies needed to be replenished.
  • Adapted to changing priorities and tasks based on warehouse needs and order volumes.
  • Followed safety protocols to minimize risk of accidents in the warehouse environment.
  • Managed personal performance metrics, striving for continuous improvement in speed and accuracy.
  • Utilized warehouse management software to update stock levels and locate items.
  • Processed returns, inspecting items for damage and restocking as appropriate.
  • Picked orders from inventory with high accuracy, ensuring timely preparation for shipment.
  • Maintained cleanliness and organization of warehouse space to ensure safety and efficiency.
  • Resolved issues with orders, including missing or incorrect items, to ensure customer satisfaction.
  • Participated in team meetings to discuss performance metrics and areas for improvement.
  • Picked up heavy objects using proper lifting techniques to avoid personal injuries.
  • Used handheld scanners to key in data for packages.
  • Selected products and items from shelves and pallets for customer orders.
  • Limited damage to products and orders by using care when choosing items.
  • Placed products on conveyors for final wrapping and shipment.
  • Read orders to obtain item numbers and located merchandise in bins or on shelves.
  • Performed quality checks on products prior to shipment to ensure customer satisfaction.
  • Communicated effectively with supervisors and team members to address workflow challenges.
  • Scanned and labeled packages, ensuring accurate tracking and delivery information.
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Confirmed items picked for orders by keying codes into system.

Hostess/Server

Metro Diner
Murfreesboro
01.2020 - 07.2021
  • Welcome guests and seat them according to floor charts and rotations.
  • Maintain cleanliness of the dinning room and rest rooms.
  • Assuring orders go in and come out 100% and that my guests are happy.
  • Informing guests of our menu and specials
  • Running side work including stocking, cleaning, prep work.
  • Greeted and seated guests to ensure a welcoming atmosphere.
  • Managed reservations and waitlists for efficient table turnover.
  • Communicated special requests to kitchen and service staff promptly.
  • Maintained cleanliness and organization of the seating area.
  • Assisted servers by providing menus and answering guest inquiries.
  • Coordinated with team members to enhance guest experience during peak hours.
  • Handled customer feedback and addressed concerns professionally.
  • Trained new staff on hosting procedures and customer service standards.
  • Greeted guests warmly upon arrival, seating them promptly.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Created an enjoyable atmosphere by engaging in friendly conversation with guests.
  • Managed the waiting list, ensuring that all parties were seated in a timely manner.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Maintained a clean and organized dining area.
  • Demonstrated strong interpersonal skills when interacting with customers.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Assisted servers in bussing tables when needed during busy periods.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Performed light cleaning duties, such as wiping down tables or sweeping floors.
  • Assisted in preparing the restaurant for opening and closing shifts.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Answered phones promptly to record and confirm reservations.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Handled cash payments and reconciled daily transactions accurately.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Managed guest expectations by relaying information regarding hours, wait times, and specials.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Provided menus to customers and answered questions regarding menu items.
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Performed regular restroom checks to restock supplies and handle minor cleaning.
  • Took beverage orders and served drinks during peak meal times.
  • Accurately recorded customer information into reservation system.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Ensured compliance with health and safety regulations at all times.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Checked identification of customers prior to serving alcoholic beverages.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
  • Assigned patrons to suitable tables according to server rotation.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Stocked server areas with supplies before, during and after shifts.
  • Spoke with patrons to make conversation, answer questions or to respond to complaints.
  • Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
  • Spoke with patrons to drive satisfaction with food and service.
  • Informed patrons of specialties and features.
  • Provided excellent customer service by addressing customer needs promptly.
  • Answered telephone to provide dining information and take reservations.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Resolved any customer complaints or issues quickly and professionally.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Verified reservations and wait times with customers.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.
  • Communicated clearly with kitchen staff regarding customer orders.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Monitored customer satisfaction levels throughout their meal experience.
  • Greeted guests upon arrival and escorted them to their tables.
  • Greeted customers and provided them with menus.
  • Monitored dining room activity to ensure compliance with health regulations.
  • Assisted staff by serving food and beverages or bussing tables.
  • Took reservations from patrons by phone or online.
  • Distributed menus to guests, led to tables and gave initial information about service staff or specials.
  • Accepted payments from guests for dine-in and take-out foods.
  • Helped service staff handle demand by distributing food and beverages.
  • Coordinated dining room staff workflow to foster prompt and courteous service.
  • Informed patrons of establishment specials and promotions.
  • Provided exceptional customer service in a fast-paced dining environment.
  • Took and processed customer orders accurately and efficiently.
  • Collaborated with kitchen staff to ensure timely food delivery.
  • Maintained cleanliness and organization of dining area throughout shifts.
  • Assisted in training new servers on menu items and service protocols.
  • Handled cash and processed payments with attention to detail.
  • Resolved customer complaints promptly to enhance guest satisfaction.
  • Monitored inventory levels and communicated needs to management effectively.
  • Provided excellent customer service to ensure satisfaction.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Provided exceptional service to high volume of daily customers.
  • Took orders from customers accurately and in a timely manner.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Delivered food orders promptly and courteously.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Followed health safety guidelines when preparing and serving food products.
  • Checked food before serving it to customers.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Stayed informed about daily specials, new menu items, promotions.
  • Trained new employees on restaurant procedures and plating techniques.
  • Addressed complaints to kitchen staff and served replacement items.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Stocked service areas with supplies during slow periods.
  • Prepared checks, itemizing total meal costs and taxes.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Filled condiments and napkin containers during slack periods.
  • Set up tables in between patrons to reduce wait times.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Served food and beverages to patrons and confirmed complete orders.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Presented menus and answered questions regarding items.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Responded to ad hoc cleaning duties at end of shift.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.

Sales Associate

Scarlett begonia
Nashville
11.2018 - 08.2020
  • Performed onsite, in-store retail sales
  • Provided exceptional customer service
  • Unloaded product
  • Stocked shelves
  • I work part time as needed and at big events like festivals and sales.
  • Assisted customers with product selections and inquiries to enhance shopping experience.
  • Managed inventory levels by restocking shelves and organizing merchandise displays.
  • Provided excellent customer service through effective communication and problem-solving skills.
  • Processed sales transactions efficiently using point-of-sale systems and cash handling procedures.
  • Collaborated with team members to maintain store cleanliness and visual merchandising standards.
  • Conducted product demonstrations to inform customers about features and benefits of items.
  • Resolved customer complaints promptly while maintaining a positive store atmosphere.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and provided exceptional customer service.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Handled customer complaints in a professional manner.
  • Answered incoming telephone calls to provide store, products and services information.
  • Worked with fellow sales team members to achieve group targets.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Processed transactions using a point-of-sale system.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Upsold additional items based on customer interests and needs.
  • Demonstrated product features and benefits for customers' needs.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Conducted inventories on a regular basis to track stock levels.
  • Adhered to company initiatives and achieved established goals.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Adapted sales strategies based on customer interactions and feedback to improve results.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Described merchandise and explained use, operation and care.
  • Bagged or packaged purchases and wrapped gifts.
  • Prepared merchandise for purchase or rental.
  • Maintained records related to sales for store management.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Developed trusting relationships with customers by making personal connections.
  • Assessed customer needs to provide assistance and information on product features.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Collected payments and provided accurate change.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Organized stockroom shelves according to size, color or style.
  • Conducted product demonstrations to highlight features and benefits.
  • Assisted in visual merchandising, creating appealing displays that capture customer interest.
  • Processed credit card transactions quickly and securely.
  • Greeted customers to determine wants or needs.
  • Answered store and merchandise questions and led customers to wanted items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Recommended, selected and located merchandise based on customer desires.
  • Computed purchases and received and processed cash or credit payment.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Watched for and recognized security risks and thefts to prevent or handle situations.

Cashier

Slim Chickens
Murfreesboro
10.2018 - 01.2020
  • Opened and closed store
  • Greeted guests
  • Answered customer questions
  • Resolved customer complaints
  • Worked the cash register
  • Helped customers find what they are looking for
  • Handled cash and credit transactions
  • Stocked merchandise
  • I wasn't fully trained in kitchen but I did prepare and prep some items
  • Processed customer transactions accurately and efficiently.
  • Maintained a clean and organized checkout area.
  • Assisted customers with menu selections and special requests.
  • Handled cash, credit, and gift card payments securely.
  • Collaborated with team members to improve service speed.
  • Educated customers on promotions and loyalty programs.
  • Resolved customer inquiries and concerns promptly.
  • Supported inventory management by restocking supplies as needed.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Collected payments and provided accurate change.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Stocked shelves with merchandise when needed.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Processed sales transactions to prevent long customer wait times.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Followed company security procedures for handling large sums of money.
  • Answered customer inquiries regarding store policies and procedures.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Helped with purchases and signed customers up for rewards program.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Used suggestive selling techniques to promote add-on sales.
  • Resolved customer complaints professionally in accordance with company policy.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Maintained work area and kept cash drawer organized.
  • Processed customer payments quickly and returned exact change and receipts.
  • Built and maintained productive relationships with employees.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Answered customers' questions and provided information on store procedures or policies.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Ensured compliance with all safety regulations within the store environment.
  • Greeted customers promptly and responded to questions.
  • Counted and balanced cashier drawers.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Answered phone calls to assist customers with questions and orders.
  • Scanned items and checked pricing on cash register for accuracy.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.

Cashier

Firehouse Subs
Murfreesboro
06.2016 - 10.2018
  • Welcomed guests
  • Opened and closed restaurant
  • Solved guest complaints
  • Assisted customers with finding what they need
  • Maintained cleanliness of store and restrooms
  • Stocked merchandise
  • Worked drive thru
  • Ran cash register/pos system, cash handling, and drawer counts.
  • Prepared drinks and delivered food
  • Processed customer transactions accurately and efficiently.
  • Maintained a clean and organized checkout area.
  • Assisted customers with menu selections and special requests.
  • Handled cash, credit, and gift card payments securely.
  • Collaborated with team members to improve service speed.
  • Educated customers on promotions and loyalty programs.
  • Resolved customer inquiries and concerns promptly.
  • Supported inventory management by restocking supplies as needed.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Collected payments and provided accurate change.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Stocked shelves with merchandise when needed.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Worked closely with front-end staff to assist customers.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Processed sales transactions to prevent long customer wait times.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Followed company security procedures for handling large sums of money.
  • Answered customer inquiries regarding store policies and procedures.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Helped with purchases and signed customers up for rewards program.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Discounted purchases by scanning and redeeming coupons.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Used suggestive selling techniques to promote add-on sales.
  • Resolved customer complaints professionally in accordance with company policy.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Maintained work area and kept cash drawer organized.
  • Processed customer payments quickly and returned exact change and receipts.
  • Built and maintained productive relationships with employees.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Answered customers' questions and provided information on store procedures or policies.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Ensured compliance with all safety regulations within the store environment.
  • Greeted customers promptly and responded to questions.
  • Counted and balanced cashier drawers.
  • Welcomed customers, offering assistance to help find store items.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Answered phone calls to assist customers with questions and orders.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.

Education

High school diploma -

Holloway High School
Murfreesboro, TN
03.2019

Skills

  • Kitchen Experience
  • Restaurant Experience
  • Phone etiquette
  • Communication skills
  • Time management
  • Retail Sales
  • Cleaning Experience
  • Customer Service
  • Front desk
  • Host/Hostess
  • Cash register
  • Food Prep
  • Serving
  • Microsoft Word
  • Hospitality
  • Microsoft Excel
  • Cash handling
  • Shift Management
  • Food Service
  • Food Safety
  • Data entry
  • Daycare
  • Organizational skills
  • POS
  • Computer skills
  • Customer service
  • CRM software
  • Issue resolution
  • Relationship building
  • Conflict resolution
  • Follow-up procedures
  • Attention to detail
  • Active listening
  • Team collaboration
  • Brand representation
  • Inbound phone call management
  • Data gathering
  • Training experience
  • Professional phone voice
  • Verbal and written communication
  • Customer support
  • CRM navigation
  • Product upselling
  • Documentation and reporting
  • Analytical
  • Answering questions
  • Communicating with clients
  • Customer account updates
  • Appointment scheduling
  • Resolving issues
  • Problem-solving skills
  • Calm disposition
  • Quality assurance
  • Complaint resolution

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Call Center Representative

Eyecare Plus
03.2025 - Current

Order Picker

Amazon Warehouse
09.2024 - 02.2025

Room Attendant

Embassy Suites by Hilton
01.2024 - 09.2024

Shift Manager

RaceTrac Petroleum, Inc.
03.2022 - 01.2024

Amazon Fulfillment Associate

Amazon.com
08.2021 - 03.2022

Hostess/Server

Metro Diner
01.2020 - 07.2021

Sales Associate

Scarlett begonia
11.2018 - 08.2020

Cashier

Slim Chickens
10.2018 - 01.2020

Cashier

Firehouse Subs
06.2016 - 10.2018

High school diploma -

Holloway High School

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Abigail McKinley