Summary
Overview
Work History
Education
Skills
Timeline
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Abigail Trowbridge

221 Highway 321 Hampton

Summary

Dynamic customer service professional with a strong work ethic and exceptional multitasking abilities, honed at Citi Bank. Proven track record in resolving conflicts and enhancing customer loyalty. Skilled in food preparation and equipment sanitation, with a commitment to maintaining high standards in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Cook Cashier

Zaxbys Resturant
04.2024 - 11.2024

Customer Service Representative

Citi Bank
09.2023 - 04.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Backup Customer Service Manager

Walmart
09.2022 - 09.2023
  • Fostered a positive work environment, leading to increased employee morale and retention rates.
  • Managed scheduling and staffing needs to maintain optimal coverage during all business hours, ensuring consistently high levels of customer support availability.
  • Organized regular team meetings for effective communication of updates, changes, or pertinent information regarding departmental goals or initiatives.
  • Ensured timely resolution of customer complaints, maintaining strong relationships with clients and fostering brand loyalty.

Crew Trainer

Huey Magoos Chicken
04.2022 - 09.2022
  • Trained other employees in customer service, food safety, and performance requirements.
  • Taught new team members correct procedures for all areas of operations.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.
  • Greeted customers with smile and provided friendly service to professionally handle every need.

Cook/cashier

Zaxbys
02.2021 - 03.2022
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.

Prep-chef

Johnson City County Club
02.2025 - Current
  • Contributed to a positive working environment through effective communication and teamwork practices.
  • Demonstrated strong time management skills by prioritizing tasks efficiently during high-pressure situations.
  • Maintained high standards of food quality and presentation through consistent adherence to recipes and plating guidelines.
  • Reduced food waste by implementing proper storage techniques and inventory management systems.

Education

Homeschooled
Church Hill

Skills

  • Equipment sanitation
  • Food preparation
  • Knife skills
  • Vegetable prep
  • Customer service
  • Work ethic
  • Inventory management
  • Multitasking
  • Goal setting

Timeline

Prep-chef

Johnson City County Club
02.2025 - Current

Cook Cashier

Zaxbys Resturant
04.2024 - 11.2024

Customer Service Representative

Citi Bank
09.2023 - 04.2024

Backup Customer Service Manager

Walmart
09.2022 - 09.2023

Crew Trainer

Huey Magoos Chicken
04.2022 - 09.2022

Cook/cashier

Zaxbys
02.2021 - 03.2022

Homeschooled

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Abigail Trowbridge