Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Abigail Davis

Niota

Summary

Versatile professional with a background at CVS Pharmacy, adept in workflow optimization and problem-solving. Demonstrated ability to enhance team collaboration and maintain confidentiality, significantly raising customer satisfaction. Skilled in insurance billing and fostering therapeutic alliances, achieving notable improvements in client and operational outcomes.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

CVS Pharmacy
08.2024 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.

Behavioral Health Specialist

Set Free Alaska
01.2024 - 06.2024
  • Established trust-based relationships with clients through empathetic listening and non-judgmental communication, fostering stronger therapeutic alliances.
  • Implemented cognitive-behavioral techniques to address negative thought patterns and promote healthier thinking habits among clients.
  • Provided crisis intervention services during emergency situations, ensuring immediate support and safety for affected individuals.
  • Consulted regularly with psychiatrists regarding medication management recommendations for shared clients, ensuring optimal pharmacological interventions complementing therapy approaches.
  • Maintained accurate documentation of client progress and treatment plans in compliance with organizational policies and legal requirements.

Security Forces Patrolman

United States Air Force
05.2020 - 12.2023
  • Conducted security checks on vehicles entering the premises, mitigating risks associated with unauthorized access or contraband materials.
  • Completed rigorous training programs in defensive tactics, firearms proficiency, and first aid to enhance skill set and job performance.
  • Assisted with the apprehension and processing of individuals involved in criminal activity, ensuring proper procedures were followed for evidence collection and detainee rights protection.
  • Acted as a liaison between Security Forces personnel and civilian employees, fostering positive working relationships for collaborative problem-solving efforts.
  • Conducted background checks on new personnel to certify security clearance.

Assistant Store Manager

French's Boots and Shoes
02.2018 - 04.2020
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

Education

No Degree - Allied Health Science: University Parallel

Cleveland State Community College
Cleveland, TN

High School Diploma -

Hardin Valley Academy
Knoxville, TN
05-2020

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Insurance billing

Certification

  • Registered Pharmacy Technician - State Boards of Pharmacy.
  • Certified Rehabilitation Counselor (CRC) - Commission on Rehabilitation Counselor Certification.

Timeline

Pharmacy Technician

CVS Pharmacy
08.2024 - Current

Behavioral Health Specialist

Set Free Alaska
01.2024 - 06.2024

Security Forces Patrolman

United States Air Force
05.2020 - 12.2023

Assistant Store Manager

French's Boots and Shoes
02.2018 - 04.2020

No Degree - Allied Health Science: University Parallel

Cleveland State Community College

High School Diploma -

Hardin Valley Academy

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Abigail Davis