Work Type
Full TimeLocation Preference
On-SiteHybridLocation: Chennai, TN
Open to relocation: Yes
Abilasha Selvaraj
Order To Cash
Chennai
Work Preference
Summary
Accomplished OTC Collections Manager with 15 years in shared services and digital finance. Specializes in Order-to-Cash processes, collections, credit monitoring, and automation. Drives process transformation, optimizes cash flow, and enhances customer relationships while leading cross-functional teams in global environments.
Overview
2
2
Certifications
2027
2027
years of professional experience
Work History
OTC Collections-Team Manager
Capgemini Technology Services
Chennai, Tamil Nadu
01.2024 - Current
- Led a team of 20+ collection specialists managing a $165M+ OTC portfolio, driving timely collections, minimizing delinquent accounts, and strengthening cash flow performance.
- Managed three specialized teams across key segments including Proprietorship & Partnership Firms (Risk Portfolio), Pan-India Portfolios, and Credit Monitoring (Daily Handled cash application tasks, including payment allocation and account reconciliation, to ensure accuracy), ensuring efficient collections, risk assessment, and cash flow management.
- Reduced DSO by 18% within 12 months through structured follow-ups and improved dispute handling
- Led process transitions and knowledge migration initiatives to streamline operations and ensure seamless knowledge transfer.
- Lead a team of 15+ analysts handling collections, customer queries, and technical support
- Resolve complex customer issues involving billing errors, payment failures, and system defects
- Act as escalation point for global clients across US, EMEA, and APAC regions
- Provided escalation support to ensure swift resolution of client concerns and enhance satisfaction. for global clients across US, EMEA, and APAC regions
- Associated with Power BI dashboards for real-time tracking of collections and SLA metrics
- Collaborated on Power BI dashboards to facilitate real-time tracking of collections and SLA metrics. for real-time tracking of collections and SLA metrics
- Led process transitions and knowledge migration
- Managed invoice dispute resolution processes, ensuring effective tracking and timely closure: Resolution and coordination of invoice disputes, deduction tracking, escalation management, cross-functional collaboration, and timely dispute closure to improve cash flow and reduce aged receivables.
Team Leader
DHL Global Forwarding
Chennai, Tamil Nadu
01.2018 - 01.2023
- Managed end-to-end collection activities, including negotiating payment arrangements on delinquent accounts, initiating collection agency referrals, and conducting follow-up actions to ensure timely resolution.
- Reduced accounts aged over 90 days from 15% to below 4%, consistently achieving KPI targets and improving overall portfolio health.
- Oversaw cash application processes, ensuring timely and accurate allocation of customer payments and account reconciliations to enhance financial reporting.
- Led dispute management activities, partnering with cross-functional teams and customers to investigate, resolve, and reduce invoice disputes, thereby accelerating cash recovery.
- Monitored and coordinated daily receivables activities, including order processing, payment posting, remittance application, and account maintenance.
- Communicated policies, procedures, and operational expectations to team members, ensuring consistent process adherence and performance.
- Directed and developed Accounts Receivable teams, promoting a high-performance culture that improved team engagement and accountability.
- Handled personnel issues, including hiring, training, and conflict resolution to maintain a productive work environment., performance reviews, coaching, and employee development initiatives.
- Partnered with credit teams to support credit monitoring, risk assessment, and exposure management, minimizing bad debt risk.
- Assisted in financial planning activities through cash forecasting, cash flow analysis, and collection projections.
- Collaborated with third-party collection agencies to improve recovery rates and resolve aged receivables efficiently.
- Collaborated with third-party collection agencies to resolve aged receivables, achieving higher recovery rates and reducing outstanding balances.
Senior Process Associate/SME
Cognizant Technology Solutions
Chennai, Tamil Nadu
01.2012 - 11.2013
- Submitting the medical claims on behalf of hospitals and physicians to the respective insurance company.
- Checked patient insurance details and eligibility, performed medical coding, and resubmitted rejected claims to ensure timely processing.
- Setting Customer Accounts in EDI & Implementation for healthcare
- Produced daily reports on team performance for clients, providing insights for continuous improvement.
- Preparing daily workloads for staff & coordinating the daily allocation of work
- Motivating the team to achieve high standards
- Providing prompt and accurate information on individual performance
- Responsible for making sure that any gaps in performance or quality are quickly identified and addressed.
- Quickly identified and addressed any gaps in performance or quality.
Application Engineer
CSS-Corp
Chennai, Tamil Nadu
01.2009 - 01.2011
- Provided technical support for VoIP, SIP, and IP telephony solutions.
- Diagnosed and resolved voice, network, and application-related issues, consistently meeting SLA timelines.
- Troubleshot call routing, call quality, connectivity, and system performance issues.
- Managed customer incidents and escalations using ticketing tools, enhancing response efficiency.
- Managed customer incidents and escalations through ticketing tools.
- Collaborated with engineering teams to identify root causes and implement solutions.
- Delivered remote technical support via phone, email, and web-based platforms.
- Achieved high customer satisfaction by resolving issues promptly and communicating effectively.
Project Coordinator
Valour Systems
Chennai, Tamil Nadu
2004 - 01.2009
- Managed end-to-end e-publishing projects, ensuring timely delivery and adherence to quality standards.
- Coordinated with clients, authors, editors, and production teams to ensure alignment on project requirements and meet deadlines.
- Oversaw content formatting, conversion, proofreading, and digital publishing workflows to maintain quality and consistency.
- Oversaw content formatting, conversion, proofreading, and digital publishing workflows.
- Prepared project status reports and communicated progress to stakeholders.
- Resolved production issues and implemented process improvements that streamlined workflows and reduced turnaround times.
- Ensured compliance with publishing standards and client specifications.
- Supported team performance through effective planning, coordination, and workflow management.
Education
MBA - Business Analytics
SRM Institute of Science And Technology
Chennai 04.2001 -
Skills
Collections & Cash Application
Order-to-cash management
Customer focus
Employee scheduling
Influencing skills
DSO Reduction
Credit & Dispute Management
Certification
IELTS (International English Language Testing System) – Certified
Timeline
OTC Collections-Team Manager
Capgemini Technology Services
01.2024 - Current
Team Leader
DHL Global Forwarding
01.2018 - 01.2023
Senior Process Associate/SME
Cognizant Technology Solutions
01.2012 - 11.2013
Application Engineer
CSS-Corp
01.2009 - 01.2011
MBA - Business Analytics
SRM Institute of Science And Technology
04.2001 -
Project Coordinator
Valour Systems
2004 - 01.2009