Abilash T. N
Finance and Accounting professional having 15 plus years of experience in F&A processes
Chennai
Summary
Intelligent Service Delivery Manager with 15 years of experience in Real Estate Industry. Strong leader known for driving efficiency and cost savings through continuous process improvements. Polished individual with drive to proactively initiate positive change. Tireless Service Delivery Manager talented in assessing client needs and developing solutions to promote business opportunities. Established decision-maker with background in mentoring others to accomplish project milestones. Offering exemplary client relationship building prowess. Astute Service Delivery Manager offering 10 years of experience supporting Real estate service delivery. Efficient and proactive leader with expertise in incident management and outage response. Bilingual individual with resourceful approach to developing innovative solutions.
Overview
9
9
years of professional experience
Work History
Service Delivery Manager
SPRINGBOARD
2024.01 - 2024.05
- Transitioned 3 new clients and delivered a high quality of work every time on time.
- Overseeing daily activities of team.
- Liaising with Management to set targets and allocate duties
- Performing quality check on work done by team
- Preparing and maintaining MIS documents
- Organizing and conducting meetings
- Conduct Training sessions for team on Accounting, Yardi, MRI, Real Page, and Entrata and ensure there is proper cross-training between Processes to ensure deliverables on time
- Provide Monthly feedback/score to team members and guide them where team wants to improve and what are expectations from respective individuals
- Mentoring and imparting process training for new recruits
- Attendance management of employees within team
- Conduct Client calls to confirm smooth run of business on daily basis
- Improved service quality, addressing client concerns promptly and professionally.
- Led cross-functional teams to achieve project goals on time and within budget.
- Coordinated with multiple departments to ensure seamless service delivery across all touchpoints.
- Enhanced service delivery by developing and implementing efficient processes.
- Established a culture of continuous improvement, encouraging team members to share ideas for process enhancements.
- Supervised operations of 24-hour customer service desk staffed by 15 team members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance
Built strong relationships with customers through positive attitude and attentive response
Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service
Managed leave requests and absences and arranged covers to facilitate smooth flow of operations
Managed conflict resolution among team members, fostering positive and collaborative work environment
Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
Service Delivery Manager
India Intellisys Technology, Pvt. Ltd.
2021.04 - 2023.09
- Overseeing daily activities of team
- Setting up KRA for team and ensuring objectives are meeting in accordance.
- Liaising with Management to set targets and allocate duties
- Performing quality check on work done by team
- Preparing and maintaining MIS documents
- Organizing and conducting meetings
- Conduct Training sessions for team on Accounting, Yardi, MRI, Real Page, and Entrata and ensure there is proper cross-training between processes to ensure deliverables on time
- Provide Monthly feedback/score to team members and guide them where want to improve and what are expectations from respective individuals
- Mentoring and imparting process training for new recruits
- Attendance management of employees within team
- Conduct Client calls to confirm smooth run of business on daily basis.
- Conducting over 50 Clients calls and participating in all Sales calls to demonstrate the RE accounting process to display our values.
Team Leader
Fulcrum CRES Pvt. LTD.
2020.08 - 2021.03
- AP invoices in Yardi
- Analyzing accrual and recurring entry for various properties
- JE postings in Yardi
- Reviewing preliminary Workbook after month close
- Got cross training with other projects on Yardi Application towards Updating
- Bank reconciliation/closing balance report on daily basis
- Perform month-end close which includes reviewing and posting all necessary journal entry and finalizing workpapers.
- Team management/supporting/coordinating.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance
- Built strong relationships with customers through positive attitude and attentive response
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations
- Managed conflict resolution among team members, fostering positive and collaborative work environment
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
Process Specialist
RF Managed Services India Pvt Ltd
2014.12 - 2020.08
- Responsible for Cash receipts, tenant bill backs, Rent ups, Tenant billing adjustments, Bankruptcy, Security deposits refund, write off, Bankruptcy, Cash reconciliation, Late Fees, AR month end close
- Responsible for AP invoice processing, Batching, Vendor setup, commit process
- Payroll Accrual payroll ledger analysis and posting appropriate Journal Entries
- Reconcile Balance Sheet Account with supporting details.
- Performed
Senior Analyst
Flextronics Technologies Pvt Ltd.
- Receiving invoice copies from suppliers and processing them in ERP
- Accounting treasury-related journals
- Reconciliation of supplier accounts for booking missing invoice copies to prevent credit hold or shipment hold issues
- Computation and recording monthly income and expense accruals and prepaid amortizations
- Getting new bank information from suppliers for making payments on time and for a smooth process.
Process Associate
Agility logistics (P) Ltd
- Intercompany AR and AP accounting which involves reconciliation of AR and AP, Cash balancing
- Preparation and finalization of monthly bank reconciliations
- Coordinating with the countries side finance department to get all the entries passed and posted which reflects in the bank book
- Analyze on the old unallocated entries to allocate or to coordinate with the site people to correct the same in the month closing.
Process Agent
Sundaram Business Service Ltd
Executive - Accounts
Indian Airlines Ltd
Education
B. Com (Accounting and Finance) -
University of Madras, A.M Jain College, Chennai
Skills
Client management
Performance monitoring
Knowledge of business operations
Technical understanding
Data Analysis
Professional Highlights
Overall experience of 15 years in General Accounting, Accounts Payable, Accounts Receivables, and General Ledger., Experience in Team Handling and transitioning US GL/AR/AP Accounting projects., ERP working knowledge in Tally, BAAN, Yardi Voyager, Yardi Payscan, Real page, MRI, Entrata
Achievementsandprocessimprovements
Conduct periodical training for the team on Accounting, Yardi, MRI, Real Page, Entrata and ensure there is proper cross-functional synergies between the subprocess to improve efficiency., Reduced lead time increased the productivity of the team and increased the team size from 6 to 15 members within a span of 2 years., Introduced Excel 3 way matching techniques in bank reconciliation to reduce the time taken for month end bank reconciliation., Streamlined Bankruptcy calculation process which helped client to recover they dues through Court., Suggested Kaizen project’s to simplify the Accounts receivable cash application process and Bank reconciliations.
Otherdetails - Languagesknown
English, Malayalam, Tamil, Hindi
Personal Information
- Age: 38
- Gender: Male
- Marital Status: Married
Timeline
Service Delivery Manager
SPRINGBOARD
2024.01 - 2024.05
Service Delivery Manager
India Intellisys Technology, Pvt. Ltd.
2021.04 - 2023.09
Team Leader
Fulcrum CRES Pvt. LTD.
2020.08 - 2021.03
Process Specialist
RF Managed Services India Pvt Ltd
2014.12 - 2020.08
Senior Analyst
Flextronics Technologies Pvt Ltd.
Process Associate
Agility logistics (P) Ltd
Process Agent
Sundaram Business Service Ltd
Executive - Accounts
Indian Airlines Ltd
B. Com (Accounting and Finance) -
University of Madras, A.M Jain College, Chennai
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