Abishek Krishnamurthy
Coonoor
Summary
Dedicated customer service associate with 4+ years of experience in customer service, specializing in pre and post order part of the business. Strong communicator with a proven ability to manage orders, quotes, and resolve customer issues effectively. Seeking to leverage technical knowledge and customer service skills to enhance customer satisfaction and drive success in a team-oriented environment.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Avantor
01.2022 - Current
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction scores.
- Conducted customer feedback surveys to gather insights and identify areas for improvement.
Customer Service Associate
Amazon
06.2020 - 06.2021
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Reduced issue resolution time by streamlining communication between departments.
- Maintained detailed record of customer interactions, ensuring accountability and follow-up.
- Cross-trained and backed up other customer service team.
AR Caller
Access Healthcare
04.2019 - 04.2020
- Enhanced revenue recovery by effectively negotiating with insurance companies for timely payments.
- Maintained strict adherence to HIPAA regulations, ensuring patient privacy and data security during all communication efforts.
- Improved client satisfaction by promptly addressing and resolving insurance billing discrepancies.
- Maintained accurate records of customer accounts, payments and payment plans.
Education
Bachelor of Engineering - Electrical And Electronics Engineering
Karpagam College of ENgineering
Coimbatore, India2019
Skills
- CRM Software
- SAP
- MS Excel
- MS Powerpoint
- SQL
SOFT SKILLS
- Time management
- Project Management
- Effective communication
- Team Collaboration
Timeline
Customer Service Associate
Avantor
01.2022 - Current
Customer Service Associate
Amazon
06.2020 - 06.2021
AR Caller
Access Healthcare
04.2019 - 04.2020
Bachelor of Engineering - Electrical And Electronics Engineering
Karpagam College of ENgineering
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