Abishek V S
Automation Test Engineer
Chennai
Summary
Currently looking to gain hands-on experience in a QA testing or automation role. Open to opportunities to build a long-term career in Testing.
Motivated IT professional with 4 years of experience, including 3+ years in customer-facing technical support at Zoho and earlier exposure to device testing at Amazon. Recently trained in core software testing and test automation fundamentals through a hands-on program at TestLeaf. Familiar with tools such as Selenium WebDriver, TestNG, Maven, and Jira. Known for problem-solving skills, product understanding, and eagerness to learn and grow in a QA-focused environment. Currently seeking opportunities in QA testing or automation to begin a dedicated career in software quality assurance.
Overview
5
5
years of professional experience
17
17
years of post-secondary education
1
1
Certification
Work History
Software Testing & Automation (Project-based Training)
TestLeaf
05.2025 - 07.2025
- Learned basics of automation testing using Selenium WebDriver with Java.
- Developed 40+ basic scripts to test UI elements and flows in web applications.
- Practiced test planning, script creation, and test result analysis using TestNG and POM.
- Simulated bug logging and reporting using Jira.
- Created reports using Extent Reports and used Maven for project management.
- Followed Agile methodology and STLC concepts through structured coursework.
- Gained understanding of real-world QA flows using a Salesforce CRM case study.
Technical Support Engineer
Zoho Corporation
04.2022 - Current
- Provided product support across Zohos suite via chat, phone, and remote sessions.
- Investigated and reproduced customer-reported issues, often coordinating with QA teams for bug validation.
- Logged issue details with steps, screenshots, and diagnostic data in tools like Jira.
- Participated in validation of fixes and provided feedback to development and QA teams.
- Mentored junior support engineers and handled high-priority escalations.
- Tools Used: Zoho Desk, Cliq, Jira, TestRail, SalesIQ, Zoho Voice
Device Associate
Amazon Development Center
11.2020 - 04.2022
- Executed manual test cases to validate new features and builds for Amazon hardware devices.
- Performed device flashing, provisioning, and regression checks across builds.
- Reported issues to QA and development teams with reproducible logs and environment details.
- Gained initial exposure to testing processes and build verification workflows.
Education
B.Tech - Information Technology
RMD Engineering College (Anna University)
04.2001 - 01.2018
Skills
- Java
- Selenium WebDriver
- TestNG
- Maven
- Apache POI
- Page Object Model (POM)
- Cucumber
- Manual Testing
- Functional Testing
- UI Testing
- UAT
- Regression
- Jira
- TestRail
- Eclipse
- Git
- MS Excel
- Agile
- STLC
- SDLC
- Good communication
- Collaboration skills
- Analytical mindset
- User-first approach
- Willingness to learn
- Adaptability
- Basic understanding of QA concepts
- Debugging
Certification
Software Testing & Automation, TestLeaf, 2025, Covered Selenium, TestNG, POM, Maven, Jira, Extent Reports, Git (basic), and Agile-based testing workflows.
Timeline
Software Testing & Automation (Project-based Training)
TestLeaf
05.2025 - 07.2025
Technical Support Engineer
Zoho Corporation
04.2022 - Current
Device Associate
Amazon Development Center
11.2020 - 04.2022
B.Tech - Information Technology
RMD Engineering College (Anna University)
04.2001 - 01.2018
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