Abitha R

Master Data Management:

• Having good knowledge in material management, material creation, and material changes.
• Creating info records for the suppliers of the materials for moving the purchase orders from their side.
• Creating source lists for the materials for the respective suppliers, globally.
• Creating a BOM for the given parent component and child components in different systems.
• Good knowledge in BOM creation and BOM changes.
• Updating the control code (HSN code) for the Indian market to maintain the tax for the materials. And also, added or removed the purchase block for the material purchasing.
• Maintained the tax conditions for the materials for the Indian market through the MP1 system.
• Updating the product hierarchy and profit center for the materials at the plant level and sales organization level, so there will be no issues in the G/L account.
• Extending the materials to different plants, to the respective sales organizations, globally through SAP.
• Handled the materials for the storage location extensions and warehouse extensions to the given plants through the SAP MP1 system.
• E-mail handling with the client side to avoid any deviations from the process.
• Handled ServiceNow (SNOW) for all the above material changes.
• Generated regular ServiceNow reports and dashboards for SLA tracking and performance metrics.
• Monitored ticket queues, prioritized issues based on impact and urgency, and ensured adherence to SLA timeliness.
• Handles incidents by logging, tracking, and resolving user-reported issues using ServiceNow (SNOW).
• Regular follow-up with the business side for proper inputs in the SNOW request, to ensure that the process is effective and done with customer satisfaction.

IDOC

• Handled end-to-end IDoc processing and error resolution for inbound documents related to the process.
• Skilled in analyzing inbound IDoc errors (WE05) and error handling and reprocessing (BD87) in different kernels.
• Coordinated with technical teams to debug failed IDocs, and implemented preventive measures to minimize recurring issues.
• Source System MCP and MCB.

Receiving system MP1, MCM, MCB, and MS2.

Idoc Type Monitored: ZMATIC, INFREC, SRCLST, MATMAS, BOMMAT.

OMM

• SharePoint maintenance.
• Creation of purchase info record and source list.
• Update purchase info record.
• Submitting SNOW IT request for Mass PIR creation and maintenance.
• Submitting SNOW IT request for mass material master updation.
• Submitting OSCAR ticket for vendor master creation and maintenance.
• Submitting SNOW IT ticket for customer master creation/maintenance.
• Submitting SNOW IT ticket for self-billing and forecasting update.
• Submitting SNOW IT ticket for PGR/MRP Controller Assignment.

PO release strategy.

We have three basic types of query requests in the release strategy.

• Add or remove a user role.
• Add or remove a workflow role.
• Release pending.

Process Associate

• Process white dot – generated reports from cost sheets received from the clients.
• SAP process involving the collection of raw and packed materials dump for history and forecasting via the SAP P1P system.
• Obtain the BOM information from the cost sheet, and update it in the master file.
• Update the purchase commodity based on GSR/UDW.
• Update key elements in the master file linked to the SKU.
• Create the data warehouse based on the master file.
• Obtain the spend value downloaded from SAP.
• Create RMPM history and forecast monthly report.
• Create a trimmed data warehouse based on DW.
• Quantity validation for received cost sheets.
• Scrap, toll, and admin validation.
• Send Vimes report.

Amazon Kindle - Clearing resolution SLA's.

• Client handling, etc.
• Worked varied hours to meet seasonal and business needs.
• Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
• Managed customer relations through communication and helpful interactions.
• Troubleshoot minor issues with equipment and tools.
• Maintained confidentiality on projects, with clients, and regarding corporate data to alleviate data breaches.
• Created solutions for customers to satisfy their needs, quality, and budget.
• Greeted customers and offered assistance for increased customer satisfaction.
• Used advanced software to prepare documents, reports, and presentations.
• Updated spreadsheets and created presentations to support executives and boost team productivity.