Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
20
20
years of professional experience
Work History
General Manager
Luigi's City Pizza
04.2023 - 11.2023
Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Championed continuous improvement initiatives that enhanced operational performance across all departments.
Operations Manager
Miranda Lambert's Casa Rosa
04.2021 - 04.2023
Improved operational efficiency by streamlining processes and implementing cost-saving measures.
Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Implemented new inventory management system to optimize stock levels and reduce waste.
Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Reduced turnaround time for project completion through effective resource allocation and team management.
Operations Manager
Luigi's City Pizza, Wanna B's, Tequila Cowboy
05.2018 - 04.2021
Improved operational efficiency by streamlining processes and implementing cost-saving measures.
Reduced turnaround time for project completion through effective resource allocation and team management.
Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Developed strong relationships with vendors, resulting in better pricing and improved service quality.
Implemented new inventory management system to optimize stock levels and reduce waste.
Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Bartender Shift Manager
Luigi's City Pizza
03.2014 - 05.2018
Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
Enhanced team productivity by delegating tasks and overseeing workflow in a fast-paced environment.
Managed inventory levels effectively to reduce waste and optimize stock availability for customers.
Developed innovative drink recipes that became popular among patrons, boosting sales and enhancing the establishment''s reputation.
Trained new bartenders on mixing techniques, customer service standards, and company policies, ensuring a high-quality experience for all guests.
Bartender
The Goat
02.2010 - 03.2014
Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Contributed to a positive work environment through effective teamwork and communication with colleagues.
Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Granite Fabricator
Cornerstone Granite
05.2007 - 06.2010
Fabricated and installed custom granite counter tops both for residential and commercial clients.
Trim Carpenter
Woodsmith Instalations
04.2004 - 05.2007
Traveled across the US building restaurants. California Pizza Kitchen was the main client.
Education
Ohio State University
Columbus, OH
2005
High School Diploma -
Delaware Christian High School
Delaware, OH
2004
Skills
Customer Retention
Financial Administration
Customer Relationship Management
Quality Management
Workflow Planning
Business Administration
Branding
Business Development
Project Management
Operations Oversight
Schedule Management
Expense Control
Account Management
P&L Management
Staff Supervision
Effective Leader
Budget Allocation
Customer Relations
Sales Analysis
Sound Judgment
Time Management
Staffing
Staff Training/Development
Problem Resolution
Product Analysis
Cost Analysis and Savings
Purchasing
Employee Scheduling
Timeline
General Manager
Luigi's City Pizza
04.2023 - 11.2023
Operations Manager
Miranda Lambert's Casa Rosa
04.2021 - 04.2023
Operations Manager
Luigi's City Pizza, Wanna B's, Tequila Cowboy
05.2018 - 04.2021
Bartender Shift Manager
Luigi's City Pizza
03.2014 - 05.2018
Bartender
The Goat
02.2010 - 03.2014
Granite Fabricator
Cornerstone Granite
05.2007 - 06.2010
Trim Carpenter
Woodsmith Instalations
04.2004 - 05.2007
Ohio State University
High School Diploma -
Delaware Christian High School
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MASHUKUR RAHMAN FUADMASHUKUR RAHMAN FUAD
Pizza Maker at Luigi's Pizza BarPizza Maker at Luigi's Pizza Bar