Abreena Jones
Nashville,TN
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
4
4
years of professional experience
Work History
Head Server
51 North Taproom
07.2024 - Current
- Trained new staff on restaurant operations and policies to strengthen performance.
- Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
- Supervised server staff and simultaneously served personal section of tables.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Server
Maryland Live! Casino
10.2022 - 01.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Cocktail Server
Maryland Live Casino
05.2021 - 01.2024
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Maintained a clean and organized bar area for optimal efficiency during busy shifts.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
Education
Bachelor Of Science - Psychology
Frostburg State
Frostburg, MD11.2020
Skills
- Order Management
- Safe Food Handling
- Beverage Preparation
- Exceptional customer service
- Service prioritization
- Upselling techniques
- High volume dining
Timeline
Head Server
51 North Taproom
07.2024 - Current
Server
Maryland Live! Casino
10.2022 - 01.2024
Cocktail Server
Maryland Live Casino
05.2021 - 01.2024
Bachelor Of Science - Psychology
Frostburg State
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