Achraf Ghoul
Doha
Summary
Professional hospitality specialist with robust experience in high-paced dining environments. Skilled in delivering exceptional customer service, managing tables efficiently, and ensuring guest satisfaction. Strong focus on teamwork, adaptability, and consistently achieving results. Known for reliability, effective communication, and positive attitude.
Overview
20
20
years of professional experience
Work History
Restaurant Waiter
Hôtel Royal El Mansour
05.2019 - 01.2025
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained clean and organized dining areas for optimal guest experience.
- Supported fellow wait staff through teamwork during busy times, sharing responsibilities as needed.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
Bar Waiter
Hôtel Dolce Vita
07.2014 - 05.2019
- Developed and enforced security policies to reduce loss and enhance premises safety.
- Collaborated with management to identify areas for improvement and implement new security systems.
- Monitored security cameras and surveillance equipment to detect suspicious activities.
- Trained new employees on loss prevention strategies and security measures.
- Resolved conflicts and de-escalated situations professionally.
- Handled customer complaints professionally, resolving issues promptly to preserve guest satisfaction.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Assisted in inventory management, tracking stock levels, and ordering supplies as needed.
- Maintained a positive, professional demeanor even during high-pressure situations, promoting a team-oriented work environment.
Sales Advisor
Magasin General
11.2008 - 07.2014
- Recommended products and promotions to drive sales and enhance customer satisfaction.
- Assisted customers with requests and purchases, providing engaging and customer-oriented service.
- Handled customer complaints professionally, offering appropriate solutions.
Cashier
Magasin General
02.2005 - 11.2008
- Assisted customers with requests and resolved minor complaints to ensure satisfaction.
- Optimized purchase processing by ensuring speed and precision.
- Managed cash, credit, and debit transactions, issuing receipts with rigor.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Bachelor's Degree - Economics
Mixed Secondary School
05.2001
Skills
- Customer service
- Order taking
- Service quality
- Problem-solving
- Cash handling
- Food safety awareness
- Food presentation
- Complaint resolution
- Team collaboration
Languages
Arabic (Native)
English (Proficient)
French (Intermediate)
Timeline
Restaurant Waiter
Hôtel Royal El Mansour
05.2019 - 01.2025
Bar Waiter
Hôtel Dolce Vita
07.2014 - 05.2019
Sales Advisor
Magasin General
11.2008 - 07.2014
Cashier
Magasin General
02.2005 - 11.2008
Bachelor's Degree - Economics
Mixed Secondary School
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