Adam Abubaker
Mr.Abubaker
Tunis
Summary
Well-qualified Dispatch Officer with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Efficient Dispatcher with substantial experience in managing fleet and personnel operations. Proven track record of effectively coordinating staff and resources for seamless communication. Strong problem-solving skills and commitment to promptly resolving issues. Strategic candidate eager to leverage knowledge in transportation and logistics. Strong problem-solving and multitasking skills with good understanding about transportation management systems and GPS tracking software. Highly collaborative individual works well under pressure. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Well-qualified Transport Superviser with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
12
12
years of professional experience
2
2
Languages
9
9
years of post-secondary education
Work History
Dispatch Officer
UNSMIL
Tunis, Tunis
09.2022 - Current
- Ensures the routine transportation requirements are identied within the area of responsibility
- Analyzes transportation requests and supervises route planning and reconnaissance
- Establishes service timetables and driver rosters
- Prepares and disseminates information regarding transport services and transport facilities available to customers
- Ensures maximum utilization and eective use of vehicle and driver resources
- Ensures that all mission personnel are aware of the services available to them and communicates any changes that occur
- Ensures the provision of regular shuttle bus services along established routes
- Ensures the provision of ad-hoc transportation services to meet all requirements including sta and equipment movement for operational duty purposes
- Provides transportation briengs to incoming personnel at the check-in
- Ensures that the mechanical conditions of all vehicles and daily maintenance of the shuttle buses are performed.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Maintained updated and detailed records of calls in physical and electronic database.
- Minimized cost of operations by optimizing routes for drivers to align with budget.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Analyzed customer feedback and provided solutions to improve customer service.
- Generated reports to track deliveries and maintain proper records and documentation.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Received new orders, prepared documentation, and assigned personnel.
- Scheduled deliveries and pickups according to customer needs.
- Provided customers with information on products and services.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Answered phone calls and responded to customer emails.
- Tracked and monitored vehicle performance and maintenance.
- Monitored vehicle locations to coordinate timely arrivals.
- Developed and implemented customer service policies and procedures.
- Communicated with customers to provide delivery updates and resolution.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Scheduled and organized delivery routes.
- Managed customer accounts and invoicing.
- Monitored and tracked dispatch communication systems.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Assisted in resolving customer complaints and grievances.
- Utilized customer feedback to improve customer service.
- Monitored flow of paperwork and directed information to appropriate departments.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
Transport Assistant
UNAMID
EL FAsher, North Darfour
10.2009 - 11.2021
- Monitors distribution of non-expendable transport assets
- Ensures that bi-annual physical inventory of non-expendable transport assets is conducted in accordance with the established procedures and deadlines
- 3/14
- Ensures that records are maintained for non-expendable transport assets, including records in eet management databases (UMOJA SYSTEM)
- Implements the Vehicle Replacement Policy
- Ensures that vehicle write-o cases are processed in accordance with the established procedures and deadlines
- Provides technical expertise on Contingent Own Equipment (COE) and safety inspections
- Provides inputs for statistical report on transport eet utilization and composition
- Participates in the technical evaluations of bids received from vendors through the Procurement Section
- Ensures the constant availability of vehicles for temporary assignment in support of emergency tasks as directed by a Chief of
- Unit/Section, Transport
- Ensures that transportation equipment is returned in good working order on check-out by the outgoing personnel
- Ensures that monthly trip tickets and Electronic Vehicle Monitoring System (EVMS) statistics of the mission vehicle eet are processed in accordance with the established procedures and guidelines.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
- Collaborated with CNAs, nurses, and physicians to maintain stability during transport and facilitate event-free transport.
- Educated patients and families to provide information on hospital policies and procedures related to patient transport.
- Communicated with patients, family members and healthcare staff to coordinate transportation schedules.
- Performed vehicle safety checks before transporting patients to avoid delays and manage wear and tear.
- Monitored patient progress to detect changes or unusual behavior and update medical personnel.
- Assisted with discharge process by escorting patients with belongings to leave facility safely and comfortably.
- Maintained accurate and detailed records of patient transportation to enable tracking history and report to management.
- Assisted patients in using oxygen tanks and other medical equipment to manage smooth transition from hospital to designated location.
- Maintained up-to-date knowledge of local road and traffic conditions to navigate best routes and manage patient safety.
- Secured passengers for transportation by buckling seatbelts or fastening wheelchairs with tie-down straps.
- Served passengers food and beverages and dispensed items for comfort and entertainment.
- Improved passenger comfort by distributing pillows and other items and managing noise environment.
- Built and strengthened student, teacher and family relationships.
- Provided boarding assistance to elderly, sick or injured people.
- Facilitated optimal seating arrangements to maintain compliance standards.
- Checked on passengers regularly, verified compliance with safety requirements and identified assistance needs.
- Announced and demonstrated safety and emergency procedures for oxygen masks, seat belts and life jackets.
- Provided customers with information on routes, timetables or concourses.
- Kept close eye on passenger behavior and watched for injuries, illnesses and disputes.
- Explained rules to passengers and helped correctly transfer between lines.
- Assisted passengers needing medical assistance by performing CPR and basic first aid.
- Optimized seating arrangements based on changing circumstances and passenger makeup.
- Assisted students with safe and orderly boarding and exiting of vehicle.
- Offered timely and skilled emergency response and performed CPR or first aid.
- Partnered with transportation operators to keep bus routes moving on time.
- Responded to transportation questions and requests for information from children and parents.
- Guided and directed passengers during emergency situations to minimize impact of event and protect passengers and crew members.
- Answered questions regarding flight schedules, travel routes and arrival times.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
Chief Dispatch
PAE
El Fasher, North Darfour
07.2008 - 12.2008
- Ensures the routine transportation requirements are identied within the area of responsibility
- Analyzes transportation requests and supervises route planning and reconnaissance
- Establishes service timetables and driver rosters
- Prepares and disseminates information regarding transport services and transport facilities available to customers
- Ensures maximum utilization and eective use of vehicle and driver resources
- Ensures that all mission personnel are aware of the services available to them and communicates any changes that occur
- Ensures the provision of regular shuttle bus services along established routes
- Ensures the provision of ad-hoc transportation services to meet all requirements including sta and equipment movement for operational duty purposes
- Provides transportation briengs to incoming personnel at the check-in
- Ensures that the mechanical conditions of all vehicles and daily maintenance of the shuttle buses are performed.
- Closely monitored dispatch board to triage and prioritize over [Number] daily calls.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Maintained updated and detailed records of calls in physical and electronic database.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Analyzed customer feedback and provided solutions to improve customer service.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Generated reports to track deliveries and maintain proper records and documentation.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Minimized cost of operations by optimizing routes for drivers to align with budget.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Sent out drivers to assist [Number] hourly callers based on locations, needs and worker availability.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Received new orders, prepared documentation, and assigned personnel.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Monitored vehicle locations to coordinate timely arrivals.
- Utilized customer feedback to improve customer service.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Scheduled deliveries and pickups according to customer needs.
- Scheduled and organized delivery routes.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Monitored flow of paperwork and directed information to appropriate departments.
- Tracked and monitored vehicle performance and maintenance.
- Communicated with customers to provide delivery updates and resolution.
- Developed and implemented customer service policies and procedures.
- Managed customer accounts and invoicing.
- Monitored and tracked dispatch communication systems.
- Answered phone calls and responded to customer emails.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Assisted in resolving customer complaints and grievances.
- Provided customers with information on products and services.
Education
Diploma - English, French language e
El Fasher Technical School For Boys
El Fasher 05.2015 - 07.2015
Diploma - Computer Application
Sudan National Federation of UNESCO
Khartoum 03.2008 - 05.2008
Bachelor of Science - Petroleum Geology, Geophysics, Structural Geology, Hydrogeology
Jameat Juba
KHARTOUM Bahary 12.2001 - 06.2007
High School Diploma -
Madani High Secondiry School
Wad Madani 06.1995 - 04.1998
Skills
Excellent Communication
undefinedAccomplishments
- Vehicle Mechanics ,دم
- El Fasher Technical School for Boys ادان ,ا :ا2015 1 2 :ال
- Auto Mechanic
- Using manual and computerized diagnostic methods to identify potential problems in a car
- Explaining mechanical problems and possible solutions to clients
- Planning work and testing procedures using charts, experience and other organizational methods
- Testing parts and systems to ensure they work correctly
- Ensuring all critical parts are checked and tested
- Performing basic automotive care, including changing oil and rotating tires
- Repairing or replacing worn, old or defective parts of a car
- Repairing or modifying a car to a client’s specications, if possible
- Computer Application
- Sudan National Federation of Unesco Clubs ادان ,ام :ا2005 1 2 :ال
- Diploma, Transportation
- Address Current:
- Permanent: Aboshok IDPs Camp
- EL fasher
- Elfasher Khartoum
- Khartoum Sudan
- Sudan EL fasher Al Khartum
- Tawyla Al Khartum Sudan
- Sudan Sudan
- Sudan, UN Training Course Date-Oct-
- UN Training-Jun-
- Unite Nation Human Rights Responsibilities for Staff-Jun-
- Umoja Travel end Used-Jan-
- Umoja ESS/MSS Focal Point Training-Jan-
- Infromation Security Awareness- Foundational-Oct-
- Advanced Securty in the Field-Oct-
- Accrual Basics-Oct-
- Accourtiong for Property, Plant and Equipment-Oct-
- Accounting for Provision, contingent Liabilities and Contingent Assets-Oct-
- Accounting for Leases-Oct-
- Accounting for Inventories-Oct-
- Accounting for Employee Benefits-Aug-
- Orientation to IPSAS-May-
- Basic Securty in the Field-Oct-
- Prevention of Hurassment, Sexual Harassment
- Integrity Awareness Initiative
- Training (Non-UN) Start Date End Date
- Training
- Licenses / Certificates Field of study or brief description Date Obtained
- Certification
- Publications Journal ISBN / ISSN Date Published
- Title of Publication
- Responses to Screening Questions for this Job Opening Answer
- Question
- Responses to Open Ended Questions for this Job Opening
- Question 1 A minimum of eight years of progressively responsible experience in motorvehicle transport operations or relatedarea is required
- Please explain how you meet this criterion using examples
- Answer I have ten year of experience in Transport Section
- Question 2
- Working knowledge of Umoja or similar ERP system supporting asset managementactivities within the Unit is
- Answer required
- Please explain how you meet this criterion using examples
- Question 3 I have a knowledge on UMOJA system supporting asset management
- Answer Experience in international operations in a post conflict environment isdesirable
- Please explain how you meet thiscriterion using examples
- I do not meet this criterion
- AAdam First name hidden Job Opening ID: Application Date: September
- APrinted On: January Page 7 of 8
- References Position Organization How do you know Address Telephone
- Reference Name this person
- Number/ Email
- Invetory UNAMID Peer Abushok /
- Ibrahim Abdalla Assistant El Fasher
- Abdulshafi Supervisor Khartoum
- El Fasher Al /
- Angad Nanlal Fleet Vehicle UNAMID Supervisor Khartum14/14
- Inspcation EL Fasher
- Unit Peer Sudan /
- EL Fasher murevachimwe@un
- MALVERN Fleet Vehicle UNAMID Peer Khartoum org
- MUREVACHIMWE Inspection El Fasher San
- Unit Fernando /
- Trinidad and
- Idriss Mohammed ANALYSIS UNAMID Tobago
- Abdalla CENTRE El Fasher /
- INFORMATIO Khartoum
- N OFFICER Sudan
- El Fasher
- HUSSEIN ISSA SUPPLY UNAMID Mashonaland
- MOHAMAD Central
- ASSISTANT Zimbabwe
- El Fasher
- Khartoum
- Sudan
- El Fasher Al
- Khartum
- Sudan
- Sudan
- Abushok
- El Fasher
- Khartoum
- Sudan
- El Fasher Al
- Khartum
- Sudan
- Sudan
- AAdam First name hidden Job Opening ID: Application Date: September
- APrinted On: January Page 8 of 8
Timeline
Dispatch Officer
UNSMIL
09.2022 - Current
Diploma - English, French language e
El Fasher Technical School For Boys
05.2015 - 07.2015
Transport Assistant
UNAMID
10.2009 - 11.2021
Chief Dispatch
PAE
07.2008 - 12.2008
Diploma - Computer Application
Sudan National Federation of UNESCO
03.2008 - 05.2008
Bachelor of Science - Petroleum Geology, Geophysics, Structural Geology, Hydrogeology
Jameat Juba
12.2001 - 06.2007
High School Diploma -
Madani High Secondiry School
06.1995 - 04.1998
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