Summary
Overview
Work History
Education
Skills
Timeline
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Adam Brock

Brentwood

Summary

Dynamic small business owner with a proven track record in customer relations and operations management at Reliable Transportation LLC. Expert in relationship building and financial oversight, enhancing customer satisfaction and loyalty. Successfully led a high-performing team, implementing effective marketing strategies to boost brand awareness and drive growth.

Overview

24
24
years of professional experience

Work History

Owner

Reliable Transportation LLC
05.2019 - 04.2025
  • Managed day-to-day business operations.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.

Owner

Pat's Transportation LLC
08.2009 - 02.2019
  • Managed day-to-day business operations for semi trucking company.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed/Owned a fleet of 70 semi trucks with a strong team to assist.

Small Business Owner

Broadway Limousine, LLC
02.2007 - 02.2012
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Enhanced company reputation by consistently delivering exceptional service quality to customers.

Valet Supervisor

Opryland Hotel
09.2004 - 01.2007
  • Supervised valet team members for improved productivity and adherence to company policies.
  • Maintained clean workspaces, contributing to an inviting environment for guests upon entering or exiting their vehicles.
  • Handled escalated guest issues effectively, preserving customer loyalty by addressing concerns promptly while adhering to company guidelines for conflict resolution.
  • Streamlined vehicle retrieval times with effective communication among staff and proper organization of keys and vehicles.

Banquet Captain

Pokagon State Park
01.2001 - 08.2004
  • Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
  • Evaluated employee performance routinely through constructive feedback which contributed towards professional growth and development.
  • Maintained accurate records of event details, client communications, and financial transactions to ensure seamless organization and execution.

Education

Business Management

Lipscomb University
Nashville, TN
05-2008

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication

Timeline

Owner

Reliable Transportation LLC
05.2019 - 04.2025

Owner

Pat's Transportation LLC
08.2009 - 02.2019

Small Business Owner

Broadway Limousine, LLC
02.2007 - 02.2012

Valet Supervisor

Opryland Hotel
09.2004 - 01.2007

Banquet Captain

Pokagon State Park
01.2001 - 08.2004

Business Management

Lipscomb University

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Adam Brock