Adam Dort
Nashville,TN
Summary
Accomplished IT & Project Manager with extensive experience leading enterprise-wide technology initiatives that improve efficiency, reduce costs, and ensure compliance. Skilled in Agile, Scrum, and Waterfall methodologies, with a proven record of delivering projects under budget and ahead of schedule. Recognized for strong stakeholder management, vendor negotiations, and building cross-functional teams that drive business value.
Professional with solid background in managing complex IT projects. Skilled in leading cross-functional teams, ensuring timely project delivery, and aligning technology solutions with business goals. Strong focus on collaboration, adaptability, and achieving results. Proficient in project planning, risk management, and stakeholder communication. Known for reliability and flexibility in dynamic environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT Project Manager
JumpCrew / iQor
03.2025 - Current
- Led the IT integration during iQor’s acquisition of JumpCrew, aligning systems, processes, and teams.
- Directed the migration of Google Workspace to Microsoft 365, minimizing downtime.
- Integrated assets into iQor’s ITAM systems, collaborating with third-party logistics providers.
- Oversaw new agent onboarding for major clients including X, Airbnb, eBay, and NextDoor.
- Managed vendor relationships and SLAs across all IT systems.
IT Manager / Project Manager
Me Gusta Music, LLC
12.2020 - 03.2025
- Directed multiple enterprise software implementations (SQL Server, Oracle).
- Executed seamless Google Workspace → MS365 migration.
- Renovated and equipped a new office space (2,500 sq ft) with modern IT infrastructure, security, VOIP, and servers.
- Developed IT strategies aligning technology with business goals.
- Managed vendor relationships ensuring optimal service delivery and support.
IT Manager
Goldie Group
10.2023 - 07.2024
- Managed a Dell subcontracted project delivering new fiber infrastructure, software, and servers.
- Led full lifecycle design, development, and maintenance of a proprietary ERP system.
- Led IT infrastructure projects to enhance system reliability and performance.
- Oversaw team of IT professionals, ensuring adherence to best practices and standards.
Unified Communications Engineer
Bridgestone Americas
12.2019 - 12.2020
- Managed enterprise-wide communications for 50,000+ users.
- Introduced new video streaming solution for executive communications.
- Coordinated multilingual rollouts of enterprise communication tools across Latin America.
- Evaluated and optimized communication protocols, resulting in increased system reliability and user satisfaction.
- Collaborated with IT teams to integrate advanced technologies, enhancing overall communication infrastructure performance.
Client Computing Support
Bridgestone Americas
08.2018 - 12.2019
- Project lead for Windows 10 rollout to 15,000+ users.
- Improved Service Desk throughput by 10% daily using Lean Six Sigma principles.
- Administered ServiceNow & BMC Remedy knowledge base.
- Diagnosed and resolved technical issues for end-users, enhancing overall system performance.
- Led training sessions for staff on new software applications, improving user proficiency.
- Managed ticketing system to prioritize and track support requests efficiently.
- Collaborated with cross-functional teams to identify areas for system improvements and upgrades.
Sustained Support Technician II
Stage Front
03.2016 - 08.2018
- Provided Tier 2 support for 400+ conference rooms and 2,000 users at Bridgestone HQ.
- Co-developed AV design documentation for Bridgestone Tower.
- Diagnosed and resolved technical issues for clients, ensuring minimal downtime and improved user satisfaction.
- Provided training and support to end-users on software applications, enhancing overall operational efficiency.
- Mentored junior technicians, fostering skill development and knowledge sharing within the support team.
- Analyzed customer feedback to identify trends, driving improvements in service delivery and client communication.
Education
Bachelor of Science - Electronic Media Production
Middle Tennessee State University
Murfreesboro, TN08.2008
Skills
- Project & Program Management – Agile, Scrum, Waterfall, Strategic Planning
- Stakeholder & Vendor Management – Cross-Functional Leadership, Negotiations
- IT Infrastructure & Systems – Cloud (Azure, M365), Networking, VOIP, Security
- Risk & Compliance – ITIL v4, GDPR, CCPA, Risk Analysis
- Process Improvement – Lean Six Sigma, Change Management, Training
- PM Tools – MS Project, Jira, Confluence, ServiceNow
- Project scheduling
- Information security
- Network administration
- Cross-functional team leadership
- IT service management
Websites
Certification
- Project Management Professional (PMP) – #3958793
- ITIL v4 – In Progress
- Lean Six Sigma – Yellow Belt
- HP Commercial Hardware Service Qualification
Timeline
IT Project Manager
JumpCrew / iQor
03.2025 - Current
IT Manager
Goldie Group
10.2023 - 07.2024
IT Manager / Project Manager
Me Gusta Music, LLC
12.2020 - 03.2025
Unified Communications Engineer
Bridgestone Americas
12.2019 - 12.2020
Client Computing Support
Bridgestone Americas
08.2018 - 12.2019
Sustained Support Technician II
Stage Front
03.2016 - 08.2018
Bachelor of Science - Electronic Media Production
Middle Tennessee State University
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