Adam Benefiel
Bristol
Summary
Engaging, proactive Customer Success Manager with extensive experience generating value for customers through technology solutions. Combines military service with product management expertise to drive adoption and deliver efficient support. Serves as “voice of the customer” in cross-functional product improvement and implementation activities. Builds and maintains strong, collaborative relationships with customers, teams, and other stakeholders at all levels. Able to work remotely and travel up to 50%.
Overview
17
17
years of professional experience
Work History
Customer Success Account Manager
Storable - Newbook
06.2023 - Current
- Managed client accounts, ensuring satisfaction and retention through effective communication and support.
- Developed strategic account plans to align with client goals and enhance service delivery.
- Collaborated with cross-functional teams to optimize product offerings based on client feedback.
- Streamlined processes for onboarding new clients, improving efficiency and reducing turnaround time.
- Maintained high client retention rate by consistently exceeding company-wide retention numbers, achieving 98% retention in Q2 of 2026
- One of only two Operations team members to meet 90% weighted KPIs (Retention + Revenue Growth)
- Negotiated contract terms with clients, securing favorable agreements for both parties.
Senior Program Specialist
Lyft
07.2018 - 06.2023
- Coordinate preparation, launch, and maintenance of corporate travel and concierge programs for large, influential companies. Manage adoption, growth, and success of named-account-list customers. Steer external SFTP and API integrations. Guide customers through service milestones and continuously engage on strategic business direction and objectives. Liaise between Program Specialist team and senior management.
- Enabled customer adoption of new Business Travel product by coordinating product design and launch
- Advocated for sales team and customers to determine requirements for product update with management
- Collaborated with internal and external teams to anticipate and mitigate risk of post-launch technical issues
- Trained sales and support teams and demonstrated new features to key customers to highlight value potential
- Facilitated sales, onboarding, and retention of Enterprise customers through proactive customer support
- Functioned as trusted advisor for high-value customers including Amazon, Apple, Facebook, Netflix, and Nike
- Partnered with customer account managers to nurture relationships and deliver product support
- Harnessed technical expertise to upsell products and execute new programs
- Enhanced system integration, scalability, and customer support capabilities by implementing technical upgrades
- Served as SME for manual SFTP system transfer from Terminal command line interface to AWS interface
- Moved sales tools from non-customer-facing engineering team to internal management systems
- Coached team on how to use these tools to scale SFTP integrations with customer systems
- Key Competencies: Product Adoption, Advocacy, Customer Retention & Support, Communication, Teamwork, Influencing
- Key Competencies: Customer Relationship Management, Technical Support, Revenue Growth, Sales, Problem Solving
- Key Competencies: Technology Solutions, Process Improvement, Leadership, Coaching, Technical Acumen, Coordination
Event Manager
Bird Dog BBQ
01.2018 - 07.2018
- Planned, coordinated, and executed weddings, corporate luncheons, conferences, and special events. Coordinated vendors, timelines, and budgets. Collaborated with sponsors, hosts, and internal teams.
Bartender/Key Manager
No Frills Grill
07.2014 - 07.2016
- Supervised bar area, including cocktail design and menu, inventory, regulatory compliance, and customer relationships. Balanced daily registers and generated sales reports to support financial and administrative objectives. Aligned restocking amounts and schedules in accordance with forecasts. Ordered and maintained inventory of bar products, including alcohol, soft drinks, and supplies to drive high-volume sales.
Information Systems Technician
US Navy
10.2009 - 10.2013
- Handled highly classified cryptographic equipment and encoding keys. Maintained Top Secret/Sensitive Compartmented Information (TS/SCI) clearance. Administered voice and data circuits onboard Wasp-class amphibious assault ship. Managed internet connectivity, user profiles, and workstation repairs and maintenance. Supervised Message Center and Tech Center teams. Honorably discharged.
- Ensured operational efficiency by supervising team of eight Message Center and Tech Center technicians
- Supervised physical repair and maintenance activities for equipment, transmission systems, and voice circuits
- Monitored team performance and served as point of contact for issue escalation
- Coordinated with other internal teams and superiors to ensure efficient resource application
- Improved routing process for classified and encrypted messages by leading migration project as subject matter expert
- Accepted promotion as most junior-ranked officer to hold Work Center Supervisor position
- Organized migration from point-to-point message delivery to queue-based message delivery
- Executed circuit migrations, restoration, reconstruction, and software implementations
- Key Competencies: Leadership, Technical Support, Strategic Oversight, Performance Management, Organization
- Key Competencies: Continuous Development, Project Planning & Management, Process Improvement, Problem Solving
Education
No Degree - Communications
Northeast State Community College
Blountville, TNSkills
- Customer Relationship Management
- Technical Support
- Value Generation
- Business Acumen
- Communication
- Product & Program Management
- Onboarding
- Retention
- Collaboration
- Coordination
- Innovation
- Teamwork
- Leadership
- Coaching
- Partnerships
- Strategic Thinking
- Revenue Growth
- Business Development
- Churn Reduction
- Data Analysis
- Portfolio Management
- Influencing
- Delivering Results
- Risk Mitigation
- Integrations
- SFTP
- SQL
- Salesforce
- Mode
- Looker
- Cisco Networking (TCP/IP)
- Microsoft Windows Server & Client Administration
- Microsoft Active Directory Administration
- Proprietary Naval/Military Protocols & Equipment
- MS-DOS
Timeline
Customer Success Account Manager
Storable - Newbook
06.2023 - Current
Senior Program Specialist
Lyft
07.2018 - 06.2023
Event Manager
Bird Dog BBQ
01.2018 - 07.2018
Bartender/Key Manager
No Frills Grill
07.2014 - 07.2016
Information Systems Technician
US Navy
10.2009 - 10.2013
No Degree - Communications
Northeast State Community College