Addie Bianco
Knoxville
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Universal Branch Representative 1
Enrichment Federal Credit Union
05.2024 - Current
- Processed applications for new accounts.
- Maintained friendly and professional customer interactions.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Handled various accounting transactions.
- Monitored and verified suspicious activity on customer accounts.
- Executed wire transfers, stop payments and account transfers.
- Assisted customers with banking needs and inquiries.
- Educated customers on online banking and mobile banking applications.
- Referred customers to other banking departments for specialized services.
Behavior Technician
Wilson Middle School
08.2017 - 02.2023
- Provided therapeutic activities to assist with patient development.
- Assessed patient progress and reported changes to supervising physician.
- Collaborated closely with mental health professionals with treatment plan implementation.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Implementing and following behavior plans and IEP's for multiple students both in and out of inclusive classrooms.
- De-escalation strategies, trauma, one on one work for school work and data collection.
Paraprofessional
Accept Collaborative
09.2016 - 05.2017
- Oversaw groups of students at school and off-site locations, maintaining optimal safety, and security.
- Developed and implemented strategies to improve student engagement.
- Implemented behavior plans, strategize and calm down techniques.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
Paraprofessional
New Bedford Public Schools
09.2009 - 05.2013
- Oversaw groups of students at school and off-site locations, maintaining optimal safety, and security.
- Laminated teaching materials to increase durability under repeated use.
- Administered tests and assessments to evaluate student progress and performance.
- Developed and implemented strategies to improve student engagement.
- Tailored lesson plans for students with emotional and cognitive disabilities grades K-12.
Education
Bachelor of Science - Nutrition
Simmons College
Boston, MA05.2008
Skills
- Positive attitude
- Manage customer accounts
- Exceptional customer service
- New account setup
- Cash handling and management
- Attention to detail
- Fraud detection
- Excellent communication
- Active listening
- Student Behavior Monitoring
- Behavior Reduction Procedures
- Autism and Spectrum Disorders
- ABA Techniques
- Data Collection
- Behavior Redirection
- Behavior Treatment Planning
Certification
- Safety Care Certified (MA, TN)
- Universal Branch Representative 1
- CCUFC
Timeline
Universal Branch Representative 1
Enrichment Federal Credit Union
05.2024 - Current
Behavior Technician
Wilson Middle School
08.2017 - 02.2023
Paraprofessional
Accept Collaborative
09.2016 - 05.2017
Paraprofessional
New Bedford Public Schools
09.2009 - 05.2013
Bachelor of Science - Nutrition
Simmons College
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