Addie Conley
Memphis
Summary
With a proven track record at 5 different jobs, I excel in customer service expertise and strong organization. I fostered long-term relationships, enhancing customer loyalty and satisfaction through professional engagement and efficient scheduling. My approach combines exceptional service with a commitment to cleanliness and hospitality, driving repeat business and nurturing environments across roles.
Professional in hospitality industry with reputation for high standards and achieving results. Extensive experience in managing front desk operations and ensuring guest satisfaction. Known for strong team collaboration and flexibility in meeting changing needs. Skilled in customer service, organization, and conflict resolution.
Overview
5
5
years of professional experience
Work History
Front Desk Staff Member
Memphis Kitchen Co-Op
03.2020 - Current
- Increased customer loyalty by addressing concerns promptly and professionally.
- Answered customer telephone calls promptly and appropriately handled needs.
- Developed strong rapport with returning guests, fostering long-term relationships that led to repeat business opportunities.
- Managed phone lines effectively, directing calls appropriately and minimizing wait times for callers.
- Resolved guest complaints diplomatically, leading to increased overall satisfaction ratings.
Private Nanny
Self-employed
04.2021 - 02.2025
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Built positive and nurturing environments to support child social and emotional growth.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Promoted healthy eating habits by preparing nutritious meals and snacks on a daily basis.
- Implemented daily routines for optimal child development and created a structured environment.
Server
Cedar Hall
08.2020 - 01.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
Heartwood Hall
08.2020 - 01.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
Preschool Teacher
Harvest Church
06.2020 - 08.2023
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Established positive communication with parents in daily conversation and formal conferences.
Education
Nursing
University of Memphis
Memphis, TN05-2028
Skills
- Strong organization
- Customer service expertise
- Scheduling appointments
- Schedule management
- Relationship building
- Infant care experience
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Cleanliness standards
Timeline
Private Nanny
Self-employed
04.2021 - 02.2025
Server
Cedar Hall
08.2020 - 01.2025
Server
Heartwood Hall
08.2020 - 01.2025
Preschool Teacher
Harvest Church
06.2020 - 08.2023
Front Desk Staff Member
Memphis Kitchen Co-Op
03.2020 - Current
Nursing
University of Memphis
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