

Accomplished, leadership-driven Food & Beverage professional with 5 years of rapid progression across premium heritage luxury resorts (CGH Earth) and international business chains (Accor Group). Award-winning operations expert recognized as 'High Flyer of the Year' for service elegance and team efficiency. Experienced in managing 300+ cover fine dining rooms, artisanal coffee cafe outlets, and strict room service logistics. Proficient in global HACCP health requirements and exceptionally suited for high-volume, multi-ethnic cruise line fleets.
Simultaneously command a high-volume 100-cover luxury dining outlet, a 20-cover specialty craft coffee/brew cafe, and the In-Room Dining department.
• Coordinate schedules, daily allocations, and precision pre-shift technical briefings for front-of-house service crews.
• Directly intervene to handle VIP relations, seamlessly resolving operational friction points and elite guest custom requests.
• Maintain zero-compromise adherence to international hygiene guidelines and comprehensive HACCP safety protocols.
· Awarded 'High Flyer of the Year' out of the entire regional brand layout for elite leadership, execution speed, and customer satisfaction metrics.
· Supervised service rotations within an intense, globally standard corporate operational environment.
· Optimized digital POS systems and floor assignment tracks, boosting table turnover speed and shrinking client ticket delivery lines.
· Uplifted property beverage and premium setup sales by 15% through curated staff cross-training frameworks.
Multi-Outlet Operations
300 Dining Cover Flow
Luxury Guest Relations
Artisanal Coffee & Brews
In-Room Dining (IRD)
HACCP / Food Safety
Upselling Strategies
Team Leadership & Schedules
· High Flyer of the Year Award | Novotel (Accor Group)
Granted for exceptional property-wide operational leadership, service agility, and maintaining top-tier customer experience ratings.
· Best Employee of the month| Novotel (Accor Group)
Granted for outstanding performance as an Executive, delivering exceptional guest service, operational efficiency, and strong team collaboration.