Adelia Carr

• Scheduling, cancelling and rescheduling in person, VVC, CVT and telephonic mental health appointments, consults and radiology testing including verifying provider orders in accordance with national scheduling guidelines.
• Advanced knowledge of the technical health care processes in relation to access to care.
• Advanced Knowledge of medical terminology due to several years of administrative work in medical settings.
• Use of multiple advanced patient systems in support of multiple clinics in the interdisciplinary setting.
• Acting liaison between patients and relatives and the patient care team, and maintaining effective communication with all parties in reference to each individual patient.
• Training of incoming MSAs and/or interns in CPRS, ISS, and clinic processes and procedures.
• Independently works and handles various mental health scheduling scenarios based on personal knowledge of clinical operations, provider preferences and availability, and scheduling procedures.
• Multiple daily review of all pending mental health RTCs, consults, CPRS alerts, and radiology orders.
• Report backlogs, difficulties in meeting of deadlines, uncooperative physicians and patients, or difficulty in obtaining information from clinicians.
• Weekly check of training courses to ensure all deadlines have been met.

Supervisor: Vince Hodge (423-926-1171 ext 6598)

• Coordinated surgical schedules and ensured efficient patient flow within clinic operations.
• Schedule surgeries for patients by obtaining surgical clearance and coordinating joint surgeries with other offices.
• Manage doctor’s schedules with OR time at hospital as well as office clinic hours.
• Create orders and requisitions for surgery to be sent over to hospital.
• Electronically submit all required documents to hospital prior to surgery.
• Streamlined pre-operative processes to enhance patient experience and minimize delays.
• Managed communication between patients, providers, and surgical teams for optimal care coordination.

• Manage referrals for the Johnson City, Greeneville and Kingsport offices.
• Schedule return visits and ultrasounds for patients.
• Schedule outside scans for patients.
• Obtain prior authorization from insurance for ECHOs, CTs and MRIs.
• Document procedures in Excel and ReferralPlus.

• Coordinated patient referrals to ensure timely access to specialized care
• Managed electronic health records for accurate tracking of patient information
• Manage referrals to specialty offices for patients
• Familiar with scheduling through Ballad, SOFHA, HMG and Medical Care.
• Communicate with insurance companies to acquire prior authorizations for STAT scans.
• Schedule MRIs, CTs and ultrasounds.

• Manage external medical records requests (charts/patient care information).
• Coordinate insurance representative chart audits.
• Facilitated patient record retrieval to support clinical staff and enhance patient care efficiency.
• Trained new staff on medical record management practices, fostering a knowledgeable team environment.

• Managed patient scheduling and appointment reminders to enhance clinic efficiency.
• Processed medical records and insurance claims, ensuring accuracy and compliance with regulations.
• Coordinated communication between healthcare providers and patients, fostering strong relationships and trust.
• Trained new staff on office protocols, contributing to a knowledgeable team environment.